New Microsoft Edge freezing intermittently forcing restart

Anonymous
2020-06-28T20:53:09+00:00

The new Edge browser will occasionally freeze. When this happens there is no screen control and ending the Edge process using the task manager closes the browser window bur does not release all the resources forcing me to restart the PC. This can happen on a webpage or when watching videos. Is this a known problem and has anyone else experienced this and found a solution? I am running Windows 10 with the 2004 update installed, have no problems with other applications and no freezing when using Firefox or Chrome

Microsoft Edge | Browser crashes or stops working | Windows 10

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  2. Anonymous
    2022-06-23T19:02:58+00:00

    The new Edge browser will occasionally freeze. When this happens there is no screen control and ending the Edge process using the task manager closes the browser window bur does not release all the resources forcing me to restart the PC. This can happen on a webpage or when watching videos. Is this a known problem and has anyone else experienced this and found a solution? I am running Windows 10 with the 2004 update installed, have no problems with other applications and no freezing when using Firefox or Chrome

    I stopped using Edge, I switched back to Chrome and do not have issues any longer!

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  3. Anonymous
    2022-06-22T19:23:05+00:00

    how do you turn off the hardware acceleration? I'll be grateful if you could explain in layman's terms as I'm not an IT person. I'm afraid to create more problems 🤢. And by closing all Microsoft stores for sales or repairs there are only Best Buy and Staples to go. Last year, Best Buy assured me they had fixed this same problem but of course, they had not, and they charged $199 for a yr-subscription plus a new hard disk. Bummer. I'd appreciate your help. Thank you

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  4. Anonymous
    2022-06-19T03:02:09+00:00

    I was just using Edge to view MSN.com but it freezes on that too. Giving up and going back to Chrome. Ridiculous

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  5. Anonymous
    2022-04-09T22:42:42+00:00

    I had the same problem. I disabled the hardware acceleration, and the problem was fixed. Thanks.

    I am running Window 11 in a new desktop.

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