New Microsoft Edge freezing intermittently forcing restart

Anonymous
2020-06-28T20:53:09+00:00

The new Edge browser will occasionally freeze. When this happens there is no screen control and ending the Edge process using the task manager closes the browser window bur does not release all the resources forcing me to restart the PC. This can happen on a webpage or when watching videos. Is this a known problem and has anyone else experienced this and found a solution? I am running Windows 10 with the 2004 update installed, have no problems with other applications and no freezing when using Firefox or Chrome

Microsoft Edge | Browser crashes or stops working | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

84 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-08-13T14:05:12+00:00

    I'm stuck. I've tried so many different things, but never get very far. I have another Windows 10 computer where Edge works just fine, so I'm really puzzled.

    Every time that I start up, I get the "Microsoft Edge closed unexpectedly" popup in the upper right hand corner. I can get rid of it by clicking on the "x" (if it hasn't frozen), but it always returns when I start up.

    Sometimes I can get farther, but not very, before it freezes.

    Microsoft offers ZERO assistance with this problem.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-08-13T13:35:21+00:00

    I have the exact same problem, it crashes while I'm on a page, forcing me to force restart my computer.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-08-09T13:20:35+00:00

    Thanks for the tip. The problem is that my screen freezes before I can get all the way through it.

    What a mess Microsoft has given us!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-08-09T06:49:07+00:00

    I read in another thread that turning off the hardware acceleration from browser settings seems to fix the issue.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-08-09T00:52:44+00:00

    I have tried all of your suggestions, but before I can get to the final selection, I get a popup that says "The page isn't responding", and then Edge freezes. Edge either shuts down by itself in about a minute, or I have to close with Task Manager.

    I can't get to your solutions page.

    Is there a way to fix outside of Edge itself?

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments