New Microsoft Edge freezing intermittently forcing restart

Anonymous
2020-06-28T20:53:09+00:00

The new Edge browser will occasionally freeze. When this happens there is no screen control and ending the Edge process using the task manager closes the browser window bur does not release all the resources forcing me to restart the PC. This can happen on a webpage or when watching videos. Is this a known problem and has anyone else experienced this and found a solution? I am running Windows 10 with the 2004 update installed, have no problems with other applications and no freezing when using Firefox or Chrome

Microsoft Edge | Browser crashes or stops working | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

84 answers

Sort by: Most helpful
  1. Anonymous
    2022-06-24T02:42:16+00:00

    Edge locks up my computer!

    ctl+alt+delete does nothing! The only way to deal with it is to shut down computer with power button!

    Anything else you hear, like disabling hardware acceleration is a bunch of hooey!

    I switched back to Chrome and have no issue with computer freezing!

    I wonder when Microsoft is going to fix it?

    My Build: OS Windows 11Image

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2022-01-10T11:40:53+00:00

    For me, it always happens when I'm watching a video full screen while using my Bluetooth headphones. The Headphones stop working 3/4 into the video then Edge just freezes and can't be closed.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2021-07-28T06:08:10+00:00

    i'm on Edge 92,

    and i think since around edge 90 or 91, my edge will freeze randomly, not everyday, but it's just randomly freeze, i notice it all happens on youtube website, i'm not sure what had triggered it, when it is freezing, nothing on edge works, but all the system stuff other programs were not affected, then i have to use task manager to end edge

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2021-08-09T13:20:35+00:00

    Thanks for the tip. The problem is that my screen freezes before I can get all the way through it.

    What a mess Microsoft has given us!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2021-08-09T06:49:07+00:00

    I read in another thread that turning off the hardware acceleration from browser settings seems to fix the issue.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments