This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
When I am watching videos on YouTube or Rumble my computer will shut down and I have to reboot and resume and many times the computer will shut down again. Why!
I am using Windows 7 with Edge.
Thanks!
CarrmasDad2
Managing media playback issues and settings in Microsoft Edge on older Windows versions
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Eric,
powers off in an instant! If I attempt to watch the same video it may shut off at a different time I have attempted to watch as many as 3 or 4 times with the same results!
Appreciate you!
CarrmasDad2
The computer shouldn't power off like that. Now, this sounds like a hardware-related issue. How old is your computer?
Eric
I have had it for 11 years and the power supply was changed 6 years ago, Man time flies when you are having fun! The computer was built for me in a computer shop. I have had other computers built by them, with success!
I want to use Windows 7 as long as possible.
Weird that when I am watching a video and pause it for a long time, some times it will do the instant shut down, but not always.
Does my download speed have anything to do with this problem?
My ISP is going to upgrade my download speed to 9.0 mbps this coming Monday!
Videos are the only problem!
Thanks!
CarrmasDad2
The low download speed shouldn't cause your computer to power off like that. Do you know if your computer is overheating?
Eric
Hi Eric,
My ISP did some work to increase my DL/UL speeds, they are coming back this Wed. Because I am going up and down like a YOYO (spelling)
I did attempt to watch a 1 hour + video and I got 1 hour done and had the instant shut down. I did the speed test and I was 4.4 download speed. Earlier in the day right after the service man left I was 6.9 mbps.
How can I check if the computer is overheating?
I am still using Windows 7, could that have any bearing on the problem?
Thanks!
CarrmasDad2