While watching videos the computer shuts down!

Anonymous
2021-06-06T23:36:22+00:00

When I am watching videos on YouTube or Rumble my computer will shut down and I have to reboot and resume and many times the computer will shut down again. Why!

I am using Windows 7 with Edge.

Thanks!

CarrmasDad2

Microsoft Edge | Audio and video playback | Previous Windows versions

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  1. Anonymous
    2021-06-09T00:25:19+00:00

    Hi CARRMAS -

    Thanks for the update. Does the issue still persist?

    Regards,

    Jerico T.

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  2. Anonymous
    2021-06-08T23:15:52+00:00

    Hello,

    My name is Ben, and I'm a Community Manager with Microsoft Edge. I'm sorry to hear you're experiencing this issue, and I'd like to look into what I can do to help. The first thing I want to do is understand this issue a bit better. To that end, can you please provide this information:

    • What version of Microsoft Edge do you have installed? This can be checked by clicking on the "..." in the top right corner, going to "Help and Feedback", and then clicking on "About Microsoft Edge".
    • When did this issue begin? If it was recently, providing as close as you can to an exact day would very much help.
    • Does this issue happen on other browsers, such as Chrome, Opera, or Firefox?

    These details will help me to pinpoint the issue, as well as what help I can provide. Thank you very much, and have a great day!

    -Ben

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  3. Anonymous
    2021-06-08T17:22:09+00:00

    Hi Jerico,

    I do not find another driver!

    Last night I put a Rumble video on pause for aprx. 30 minutes. When I came back the computer had turned off. It should have gone to sleep mode, not turn off!

    I had the computer on this morning and left it for a couple of hours and came back and moved the mouse and woke it up, I did not have to reboot! MAKES ME WANT TO GO GRRRRRRRR!

    THANKS

    CarrmasDad2

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  4. Anonymous
    2021-06-08T02:22:09+00:00

    Hi CARRMAS -

    Got it, please let me know what's the result in method 3. If in case the issue still persist, we'll perform different methods.

    Regards,

    Jerico T.

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  5. Anonymous
    2021-06-08T01:19:17+00:00

    Hi Jerico,

    2nd or 3rd method 

    2nd method, I have the most current drivers!

    3rd method, I have not done yet, but I will!

    On my past reply I had not clue as to what to disable, Sorry!

    Thanks

    CarrmasDad2

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