This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I downloaded and set up the new Microsoft Edge browser this morning. I meticulously went through all the settings, ensuring i have it set up the same as what was currently in Edge - no issues there.
However, on clicking the shortcuts saved in Edge to go to my various content sites, I realised none of them can play video content. I have favourites saved for: YouTube, Amazon Instant Video (Prime Video), Netflix, BBC, PinkBike (videos embedded from YouTube normally). BBC videos play, but have no sound. None of the others work at all - they all come up with their own error codes!
I haven't changed anything on my PC. I was watching Netflix, saw the recommendation for 'New Edge', paused my video and installed it. When i went to re-open Netflix and continue, that's when I first realised there was an issue. I tried testing the issue in the Android app, but Edge opens the appropriate app rather than running it it's browser - so I can't yet comment on the Android app version of 'new' Edge.
Microsoft,
Please have a look at this soon. Do you have any settings somewhere that I have missed? I came to Edge from Chrome, as you have made some great improvements. I will have to go back if i can't play video though.
Regards,
Dave
Uodate: Jun 2020
I gave edge another try a couple of months ago and I can now watch everything from YouTube content, Netflix and amazon video. I haven't changed any settings, it just works now. Edge has been updated a couple of times and I wonder if there is anything that was included to fix this issue. Not sure, but it works now, so I'll be using it as a browser again.
Managing media playback issues and settings in Microsoft Edge on Windows 10
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
im trying to watch directv on my windows 11 pc gets to 85 and stops can you help me get it working
i tried it with chrome same problem
Sorry to report that there is apparently nothing wrong with our computers. The problem is with Microsoft Edge. I used to get an error pop-up telling me that the movie could not be played and no reason was given. I only experienced the error on about 3 movies in my collection of about 660 digital movies in my VUDU Library, but they play fine with Chrome. After speaking with VUDU techs they confirmed that they were able to replicate the error at their end with the movies that I got the error on. High Noon, is one of the movies effected. They couldn't explain the reason, but recently I see that the error pop-up on VUDU has been updated and now states, "This movie cannot be played in this browser at this time. Try using an alternate browser such as Chrome or Firefox to continue viewing." I don't know if Microsoft will adjust Edge to play the movies in the future or not, but at least now we know there is nothing we can do to get them to play in Edge. Below is a screenshot of the error message. Hope this helps.
hi,
im litterally having the same problem, i have completley resetted my whole computer to try to get it to work and still having the same issue? miscrosoft what do we do?
None of the solutions worked for me. On Google Chrome no problem. But the comment about extensions made me think. While I don't use Google Chrome often, I have no extensions. But on Edge I had - amongst others - the extension "Disable HTML5 Autoplay". Turning this off solved my problems. And apparently it is possible to turn it off for specific websites.
Very happy with you mentioning the word extension.
I have the same problem, cropped up recently, videos buffer but do not play, Bitchute and any sites with video are affected. Ready to move back to Chrome, please fix this ****.