New Microsoft Edge wont play HDR videos in YouTube

Anonymous
2020-01-17T10:02:19+00:00

As the title describes, I cannot play/ see HDR YouTube videos - the option is not available any more from the resolution selection.

With previous Edge (prior to 15/01/2020) I could and I could also choose a higher resolution from my screen's native one.

I would like to point out also, that neither Chrome and Firefox provide such option - I really cannot understand why but my issue here is with Edge.

Yes, my screen is HDR capable.

I would highly appreciate any help into solving this matter.

Thank you in advance!

Microsoft Edge | Audio and video playback | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-09-14T15:42:13+00:00

    Quote: “Why aren't Microsoft helping with this? 

    Quote: ”how dare microsoft turn off hdr!!

    There is not a single soul from Microsoft who can explain to these poor souls why they are unable to access HDR Youtube through Edge?

    Just Amazing... after 4 pages of ... time waste.

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  2. Anonymous
    2020-09-08T21:03:09+00:00

    how dare microsoft turn off hdr!!

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  3. Anonymous
    2020-08-11T20:36:32+00:00

    Why aren't Microsoft helping with this?

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  4. Anonymous
    2020-07-18T13:44:35+00:00

    20H2 windows has no legacy ver in it……

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  5. Anonymous
    2020-06-28T15:11:47+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand your concern as you are unable to play/view HDR videos on YouTube using the new Edge browser. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

    • What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)
    • What is the make and model of the PC and the display?
    • Please provide us the screen shot of the HDR video playing in YouTube webpage and the changes you make in the settings of the video. (Please follow the steps mentioned in the screenshot posted by Shawn ‘Cmdr’ Keene on Oct 2, 2015 to post the screenshots.) Do not share any personal information in the screenshots.
    • What is the Microsoft Edge version installed on the PC?

    Steps to find the Microsoft Edge version

    Legacy version of Microsoft Edge

    1. Open Microsoft Edge.
    2. Select Settings and more … in the upper-right corner, and then select Settings.
    3. Look for your version under About this app.

    The new Microsoft Edge

    1. Open Microsoft Edge.
    2. Select Settings and more … in the upper-right corner, and then select Settings.
    3. Click on About Microsoft Edgein the lower left.
    4. Look for your version number. (version should be 78.0.x or later)

    We await your response for further investigation.

    Aditya Roy

    Microsoft Community – Moderator

    I think this is not necessary. My computer is Lenovo ThankPad P72 with 4K 10 bit screen and it can play HDR video on YouTube with Edge but after I installed new edge it won't show HDR anymore.

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