Profile picture in new Microsoft Edge won't update

Anonymous
2020-02-29T19:50:56+00:00

The new Microsoft Edge won't update my profile picture; it is still using an old one.

Steps that I have taken:

1.  I have updated the picture twice online in my Microsoft account.

2.  I have deleted the old picture from both of my Windows 10 systems.

3.  I have deleted my Edge profile several times.

4.  I have uninstalled and reinstalled Edge.

Nothing that I have done seems to help. Would like to know if this is a bug or something else is going on.

Microsoft Edge | Profile, sync, and sign in | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-05-04T23:01:20+00:00

    Does it work to uninstall then reinstall Edge? Does it pick up the new picture that way?

    Yes it did, thanks.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-05-04T23:45:20+00:00

    No joy here. I guess my next step is to try to change information in the AppData folder. I always hate to mess with those things but that's the only left I know to do. Crossing my fingers and will post back here the results.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-05-04T23:49:55+00:00

    The followings work for me:

    1. Go to C:\Users<username>\AppData\Local\Microsoft\Edge\User Data\Default
    2. Create a image file with your profile picture, name it as "Edge Profile Picture.png" if it doesn't exist. 

    As I mentioned in my first response, this method worked great on the first system I tried.

    However on the second system I tried, the path "C:\Users%username%\AppData\Local\Microsoft\Edge\User Data" didn't have a "Default" folder.

    Not sure if the data in there would be saved to a different path?

    But once I had the first system changed with the manual method, the second system updated after a sign-out/sign-in with the image from my Microsoft account.

    And thereafter the first system then updated to the image from the Microsoft account also.

    I am only trying to change one computer and mine doesn't have a Default folder either. Let me ask, the name you gave the first one, "Edge Profile Picture.png", is that a name you just made up or is that the name that it normally uses for the picture?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-05-05T00:23:02+00:00

    The followings work for me:

    1. Go to C:\Users<username>\AppData\Local\Microsoft\Edge\User Data\Default
    2. Create a image file with your profile picture, name it as "Edge Profile Picture.png" if it doesn't exist. 

    As I mentioned in my first response, this method worked great on the first system I tried.

    However on the second system I tried, the path "C:\Users%username%\AppData\Local\Microsoft\Edge\User Data" didn't have a "Default" folder.

    Not sure if the data in there would be saved to a different path?

    But once I had the first system changed with the manual method, the second system updated after a sign-out/sign-in with the image from my Microsoft account.

    And thereafter the first system then updated to the image from the Microsoft account also.

    I am only trying to change one computer and mine doesn't have a Default folder either. Let me ask, the name you gave the first one, "Edge Profile Picture.png", is that a name you just made up or is that the name that it normally uses for the picture?

    Mr. Page was on April 29 which was 6 days ago. Does anyone else know if the file name he specified, "Edge Profile Picture.png" is the file name Edge actually uses when it sets this up or is that the name Mr. Page might have made up. If we can get the actual file name Edge uses we might be able to dig a little further into this problem.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-05-05T02:20:11+00:00

    Nothing in this thread has helped me at all. I have signed out & signed in, uninstalled & reinstalled, and even placed a .png picture in the C:\Users<username>\AppData\Local\Microsoft\Edge\User Data\Default folder. And absolutely nothing has worked at all. The profile picture is still blank in New Edge. I even re-uploaded the same picture to my Microsoft Account profile multiple times. The Profile Picture updates across all Microsoft websites, but not in New Edge.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments