Profile picture in new Microsoft Edge won't update

Anonymous
2020-02-29T19:50:56+00:00

The new Microsoft Edge won't update my profile picture; it is still using an old one.

Steps that I have taken:

1.  I have updated the picture twice online in my Microsoft account.

2.  I have deleted the old picture from both of my Windows 10 systems.

3.  I have deleted my Edge profile several times.

4.  I have uninstalled and reinstalled Edge.

Nothing that I have done seems to help. Would like to know if this is a bug or something else is going on.

Microsoft Edge | Profile, sync, and sign in | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-06-23T21:08:22+00:00

    ... although the photo appears correctly in the Microsoft account, Edge is not updating.  

    Try this:

    1. Click on Settings and more ⋯ and then on ⚙ Settings.
    2. On the Your profile page that opens, click Sign out.
    3. Close down all instances of the browser and check in Task Manager (Ctrl-Shift-Escape) that msedge.exe is no longer running.
    4. Copy this black line:

    "%localappdata%\Microsoft\Edge\User Data\Default" 5. Press Windows key + R to open a run box, press Ctrl-V to paste what you copied into the box and press Enter.  This should open the folder containing all the user data for your default profile. 6. Look for the file called Edge Profile Picture.pngand delete it if it exists. Close File Explorer when you're finished. 7. Re-launch Edge and now sign in again. This should cause the browser to fetch a fresh, current copy of the Microsoft Account profile picture.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-06-23T10:54:14+00:00

    I've experienced the same problem.  I have 2 microsoft accounts and although the photo appears correctly in the Microsoft account, Edge is not updating.  It's been 2 days, I've cleared out every file I know possible and tried a few suggestions in this chain.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-06-17T20:43:33+00:00

    I've never seen a screen like that.           

    It's what I see when I click on my profile picture, as I'd hoped the pointer in the screenshot would indicate. I have three profiles set up in this instance of Edge, and you'll notice the option to add a new profile at the foot of the window. I can't say whether this is different in Win 8.1, but I doubt it.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-06-17T20:04:34+00:00

    I've never seen a screen like that. Where do I find it? Will it come up under "Profile settings"? I have Windows 8.1 on one computer, Windows 10 on another.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-06-13T21:52:48+00:00

    One cannot log into 2 at the same time ...          

    This is what profiles are for. You can simultaneously open more than one profile, each of which will open in its own isolated session:

    Was this answer helpful?

    0 comments