Profile picture in new Microsoft Edge won't update

Anonymous
2020-02-29T19:50:56+00:00

The new Microsoft Edge won't update my profile picture; it is still using an old one.

Steps that I have taken:

1.  I have updated the picture twice online in my Microsoft account.

2.  I have deleted the old picture from both of my Windows 10 systems.

3.  I have deleted my Edge profile several times.

4.  I have uninstalled and reinstalled Edge.

Nothing that I have done seems to help. Would like to know if this is a bug or something else is going on.

Microsoft Edge | Profile, sync, and sign in | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

62 answers

Sort by: Newest
  1. Anonymous
    2021-03-28T17:14:19+00:00

    The followings work for me:

    1. Go to C:\Users<username>\AppData\Local\Microsoft\Edge\User Data\Default
    2. Create a image file with your profile picture, name it a "Edge Profile Picture.png" if it doesn't exist. 

    YOU'RE THE BEST! Thank you SO much! This solved the problem.

    Some "explain like I'm 5" help for anyone who needs:

    • Don't forget to replace <username> when browsing in File Finder
    • Save your image as a PNG. (That's how mine worked anyway. Wasn't successful when I tried saving my new photo in its original property—a bitmap image—it just changed into a red dot.)
    • Replace the file if it already exists

    For reference, the original browser photo dimensions were 424x424px. Remove aspect ratio on your editing program if required so you can get these dimensions. Adjust your photo as needed—be mindful of the content that breaches outside of a circle.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-12-26T21:48:37+00:00

    The followings work for me:

    1. Go to C:\Users&lt;username>\AppData\Local\Microsoft\Edge\User Data\Default
    2. Create a image file with your profile picture, name it as "Edge Profile Picture.png" if it doesn't exist. 

    This one actually worked for me, but with an additional fix. Simply renaming a particular JPG photo as Edge Profile Photo.png will result in a corrupted picture on the upper right of the Microsoft Edge Chromium browser. So what I did was to use Snipping Tool to snip (original size) at the existing JPG photo, then SAVE it as a legitimate Edge Profile Photo.PNG on C:\Users&lt;username>\AppData\Local\Microsoft\Edge\User Data\Profile 1. Of course, you need to DELETE FIRST THE ORIGINAL Edge Profile Photo.PNG you are trying to replace so that there is only ONE Edge Profile Photo.PNG at C:\Users&lt;username>\AppData\Local\Microsoft\Edge\User Data\Profile 1. Hope this helps.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2020-09-12T15:46:46+00:00

    I  had the same problem and discovered that I was signing in with a LOCAL account and not my MICROSOFT Account.   I signed out  of edge and then signed clicked to sign back in. It prompted me for  which account I wanted to sign n with. Choose Microsoft ACCOUNT

    EDGE ACCOUTN AND MICROSOT ACCOUNT AREAPPRENTLY NOT THE SAME 

    AND THEN SYNC

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2020-08-20T02:15:08+00:00

    After submitting a ticket and spending over 20 minutes going back and forth with a windows technical support representative, I was left with "Alex just wait 48 hrs and it will update." Now, after 5 days, I was still seeing the annoying picture up in the right corner of Edge. It wasn't anywhere else! It was only present in Edge. Who'd have thought I needed to go through such pathing just to delete the buried picture within my C: drive.

    Thank you Rio for the fix. I signed out of my account via my laptop (as the main sign-in, went to local), deleted the account out of account settings, signed out of Edge, created the Profile 2 as you suggested, and finally a fix.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2020-07-29T07:02:09+00:00

    This solved my issue too ! Took hardly 5 seconds. But this should be addressed by Microsoft soon.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments