Edge keeps freezing up.

Anonymous
2021-01-05T06:28:52+00:00

My Microsoft Edge browser keeps freezing up. I have tried all the suggested solutions with no success. I like the design and functionality offered by Edge, but will change to Firefox until I get a notice that Microsoft has fixed the problem with Edge freeze ups.

Microsoft Edge | Browser crashes or stops working | Windows 10

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  1. Anonymous
    2021-03-11T16:31:41+00:00

    Hi Stephen,

    We released version 89.0.774.50 yesterday. I would like you to check to see if you are on the latest update by clicking on the three dots menu and then going to Help and feedback. Click on About Microsoft Edge.

    Then I would like to see if it is still freezing up on the MSN website. If it still does, I would like for you to try InPrivate window.

    1. Click on the three dots menu.
    2. Click on New InPrivate window.

    Eric

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  2. Anonymous
    2021-03-11T16:34:27+00:00

    Hi Dan,

    Are you still experiencing this with the latest version, 89.0.774.50? You can check what version you are on by clicking on the three dots menu and then go to Help and feedback. Then, click on About Microsoft Edge.

    Eric

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  3. Anonymous
    2021-03-11T18:39:22+00:00

    Eric,

    Yes, it is the89.0.774.50 version. I did turn off what I think is the hardware accelerator and it seemed to help, but didn't completely solve the problem.

    Dan

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  4. Anonymous
    2021-03-11T20:52:54+00:00

    Hi Jeff,

    I would like you to open the InPrivate window and go to msn.com and see if it is still freezing up.

    1. Click on the three dots menu.
    2. Click on New InPrivate window.

    Eric

    Hi Eric,
    The InPrivate Window DOES seem to work, and pages don't stop responding, at least the last few minutes.
    I hope this helps trouble shoot it.

    I don't want to have to be in InPrivate mode all the time.

    Why do I get the feeling it is going to end up being my whole profile that will have to be dumped and recreated? :)

    Hope to hear from you soon.

    Jeff

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  5. Anonymous
    2021-03-12T15:13:35+00:00

    I tried In private this morning and it seemed to work, but I still got a message that the page stopped responding. I did another update yesterday. Microsoft needs to work on this. It's their problem.

    Dan

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