Edge keeps freezing up.

Anonymous
2021-01-05T06:28:52+00:00

My Microsoft Edge browser keeps freezing up. I have tried all the suggested solutions with no success. I like the design and functionality offered by Edge, but will change to Firefox until I get a notice that Microsoft has fixed the problem with Edge freeze ups.

Microsoft Edge | Browser crashes or stops working | Windows 10

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  1. Anonymous
    2021-02-02T17:40:21+00:00

    Thanks for the update, David! Could you check edge://settings/system and see if you have 'Use hardware acceleration when available' toggled on? If so, please try switching it off and confirm if the freezing behavior changes. 

    Thanks!

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  2. Anonymous
    2021-02-03T15:01:19+00:00

    This Edge touchpad and touchscreen freeze issue is happening for like than a year now. We tried everything and we have sent countless of feedback and it keeps getting ignored. It started happening around the time that the Edge team made scrolling changes to Chromium, and it seems to affects all Chromium browsers on Windows now.

    I can consistently reproduce the issue. With a touchscreen or touchpad, tap a site on the New Tab Page, and immediately begin scrolling down and up quickly a few times.

    See the comments on this recent reddit thread for more reports on this freeze issue.

    Dev channel update to 90.0.782.0 is going live now! : MicrosoftEdge (reddit.com)

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  3. Anonymous
    2021-02-04T00:54:58+00:00

    I have had the same issue for the past couple of weeks.  

    Both of my browsers (Chrome and Edge) were constantly freezing up at random times.  After 5-10 minutes, they would unlock, but this was highly annoying.  I tried everything suggested.  Disabled Add-ons, Cleared Cache, even went so far as to uninstall Chrome and reinstall from scratch.  NOTHING WORKED!!

    I finally saw the suggestion above to try turning off hardware acceleration in the browser settings.  After doing so, I have not had any additional freeze-ups with either browser.  (At least not for the past 8 hours.  Previously, they would freeze within a few minutes.)

    Granted, my CPU is very old in CPU years (about 10), so maybe the new version of windows/browsers in not compatible with my older hardware acceleration capabilities.

    Anyway, at least my browsers are usable again.  And I might be able to squeeze out a few more years before I break down and buy a new computer.

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  4. Anonymous
    2021-02-04T01:35:03+00:00

    Hi Alex,

    Yesterday, in my default settings, the 'Use hardware acceleration when available' was on.  So, I switched it off, restarted Edge and no freeze-ups occurred for one full hour of browser use.  For a test, I switched the option back to 'on' and sure enough the freezing returned within 10 minutes. 

    Today, with the hardware acceleration toggled off, I have been using Edge for a little over three hours, as I write this reply, and have not experienced a single freeze-up at all.  I guess the freeze issue has been resolved.

    David

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  5. Anonymous
    2021-02-04T07:15:44+00:00

    This doesn't solve the touchscreen and touchpad input freeze issues.

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