Edge keeps freezing up.

Anonymous
2021-01-05T06:28:52+00:00

My Microsoft Edge browser keeps freezing up. I have tried all the suggested solutions with no success. I like the design and functionality offered by Edge, but will change to Firefox until I get a notice that Microsoft has fixed the problem with Edge freeze ups.

Microsoft Edge | Browser crashes or stops working | Windows 10

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  1. Anonymous
    2021-02-03T15:01:19+00:00

    This Edge touchpad and touchscreen freeze issue is happening for like than a year now. We tried everything and we have sent countless of feedback and it keeps getting ignored. It started happening around the time that the Edge team made scrolling changes to Chromium, and it seems to affects all Chromium browsers on Windows now.

    I can consistently reproduce the issue. With a touchscreen or touchpad, tap a site on the New Tab Page, and immediately begin scrolling down and up quickly a few times.

    See the comments on this recent reddit thread for more reports on this freeze issue.

    Dev channel update to 90.0.782.0 is going live now! : MicrosoftEdge (reddit.com)

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  2. Anonymous
    2021-02-02T17:40:21+00:00

    Thanks for the update, David! Could you check edge://settings/system and see if you have 'Use hardware acceleration when available' toggled on? If so, please try switching it off and confirm if the freezing behavior changes. 

    Thanks!

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  3. Anonymous
    2021-02-02T07:00:53+00:00

    Hi Alex,

    I've updated Edge to version 88.0.705.56 and the freezing issue persists but behaves a little differently.  Before the update, Edge froze, quit, froze, quit all randomly at any time and on any websites for as long as Edge remained open.  After the update, freeze-up kicks in within 2 minutes of starting the browser, goes on for about 3 minutes, comes out of the freeze, instantly freezes again, hangs for a little longer than previous, returns to normal, immediately repeats the freeze for the third time for about as long as the second instance, comes back to normal and does not freeze up any longer for hours.  The same pattern of freezing occurs the next day when Edge is started.

    David

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  4. Anonymous
    2021-02-01T22:54:59+00:00

    Hi folks,

    The fix for this freezing issue is in version 88.0.705.53, so please check that you've got the latest update at edge://settings/help and manually update from there if required! If you're still seeing this issue after the update, please let me know ASAP and I'll pass the info on to the team to investigate further.

    Thanks, and I hope this gets you back up and running! =)

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  5. Anonymous
    2021-01-26T17:10:55+00:00

    I would like for you to reset your settings and see if that makes a difference. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.  Make sure you reconfigure your On startup setting after the reset.

    1. Click on the three dots menu.
    2. Click on Settings.
    3. Click on Reset settings.
    4. Click on Restore settings to their default values.
    5. Click on Reset.

    Eric

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