Edge keeps freezing up.

Anonymous
2021-01-05T06:28:52+00:00

My Microsoft Edge browser keeps freezing up. I have tried all the suggested solutions with no success. I like the design and functionality offered by Edge, but will change to Firefox until I get a notice that Microsoft has fixed the problem with Edge freeze ups.

Microsoft Edge | Browser crashes or stops working | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-03-12T17:46:24+00:00

    Hi StephenGwin,

    I would like to get more information about this.  Is it freezing randomly or on certain websites?

    Eric

    microsoft news freezes up.i just updated yesterday

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  2. Anonymous
    2021-03-12T17:15:52+00:00

    Hi Jeff,

    Since InPrivate mode worked, I would like for you to clear your cache and cookies and see if that solves it. Deleting cookies will sign you out of most sites.

    1. In Microsoft Edge, press CTRL + SHIFT + DELETE keys to bring up the Clear browsing data dialog.
    2. Make sure the only things that have a checkmark are Cookies and other site data, and Cached images and files.
    3. Click on the Clear now button.

    Eric

    Good Morning Eric,

    Following your instructions exactly, unchecking the other pre-checked boxes, it seems to have WORKED!!!

    Thank you!

    I'm glad to hear the issue is resolved.

    Eric

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  3. Anonymous
    2021-03-12T17:15:09+00:00

    Hi Anand Thampi,

    I would like you to submit feedback about this for engineers to investigate.

    1. Click on the three dots menu button.
    2. Go to Help and feedback and then click on Send feedback.
    3. Fill out request information.
    4. Once completed, click on the Send button.

    Eric

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  4. Anonymous
    2021-03-12T17:00:59+00:00

    Hi Jeff,

    Since InPrivate mode worked, I would like for you to clear your cache and cookies and see if that solves it. Deleting cookies will sign you out of most sites.

    1. In Microsoft Edge, press CTRL + SHIFT + DELETE keys to bring up the Clear browsing data dialog.
    2. Make sure the only things that have a checkmark are Cookies and other site data, and Cached images and files.
    3. Click on the Clear now button.

    Eric

    Good Morning Eric,

    Following your instructions exactly, unchecking the other pre-checked boxes, it seems to have WORKED!!!

    Thank you!

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    1 person found this answer helpful.
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  5. Anonymous
    2021-03-12T16:39:15+00:00

    Tried but still didnt work , reinstalled edge but no luck

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