Troubleshooting browser crashes or performance issues on Windows 10
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
My Microsoft Edge browser keeps freezing up. I have tried all the suggested solutions with no success. I like the design and functionality offered by Edge, but will change to Firefox until I get a notice that Microsoft has fixed the problem with Edge freeze ups.
Troubleshooting browser crashes or performance issues on Windows 10
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This problem has been bugging Windows 10 for some time now, and I've responded with complaints several times over the last year to no avail. Finally gave up and went to Firefox and loving it. Just noticed in my Control Panel that Microsoft had downloaded a "new" version of Edge. Maybe I'll give it one more chance...one last chance.
I have the same problem. Microsoft Edge constantly freezes. I have had to stop using it and switch back to Chrome. I really wanted to use Edge but it just freezes constantly and has become unusable. I hoped with each new Win 10 update that it would be fixed but it has not been. Chrome and FireFox both work quite well, only Edge has an issue. Often Edge freezes as soon as it launches. I hope that one day Microsoft fixes Edge because I would like to use it but that day is not yet here.
I am doing the opposite. Edge is now freezing when I attempt to manage favorites and at other times. I have sent Microsoft a memory dump and all other data, but I simply cannot continue using a browser that locks up twice an hour. I have download Chrome and will begin converting favorites, history, passwords, addresses and CC info tomorrow.. Curious, why are you leaving Chrome? Is there an issue I should know about before I make the switch? Perhaps another browser would be better. I don't need a lot of bells and whistles, I just need a browser that does it's core job without issues.
I stopped using Chrome when I occasionally faced the Aw Snap error when accessing YouTube a few months ago. Interestingly, as I use Chrome again, that seemed to be fixed. But even if it's not fixed, I'd rather see the Aw Snap error than have Edge freeze the computer and requiring a reboot.
I faced this issue too. At random times, the browser freezes and the entire computer runs at 1% speed. It seems to happen when Edge is trying to open a new window. The mouse pointer sometimes works but is mostly unresponsive. Even if you use maximum patience and end Edge with task manager, the computer still runs exceedingly slow and is utterly unusable.
Yesterday when it happened, I tried to open Chrome but the Chrome window would just flash on and off as if the new window keeps opening and closing in rapid succession.
The only way to return to normal is to press the power button until the laptop turns off and then restart.
This is very disappointing because I started using Edge specifically to get away from Chrome and its annoying "aw snap" errors.
Hi habby444,
I would like to see if clearing your cache and cookies would help. Deleting cookies will sign you out of most sites.
Eric