Edge keeps freezing up.

Anonymous
2021-01-05T06:28:52+00:00

My Microsoft Edge browser keeps freezing up. I have tried all the suggested solutions with no success. I like the design and functionality offered by Edge, but will change to Firefox until I get a notice that Microsoft has fixed the problem with Edge freeze ups.

Microsoft Edge | Browser crashes or stops working | Windows 10

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  1. Anonymous
    2021-03-12T17:00:59+00:00

    Hi Jeff,

    Since InPrivate mode worked, I would like for you to clear your cache and cookies and see if that solves it. Deleting cookies will sign you out of most sites.

    1. In Microsoft Edge, press CTRL + SHIFT + DELETE keys to bring up the Clear browsing data dialog.
    2. Make sure the only things that have a checkmark are Cookies and other site data, and Cached images and files.
    3. Click on the Clear now button.

    Eric

    Good Morning Eric,

    Following your instructions exactly, unchecking the other pre-checked boxes, it seems to have WORKED!!!

    Thank you!

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  2. Anonymous
    2021-02-02T07:00:53+00:00

    Hi Alex,

    I've updated Edge to version 88.0.705.56 and the freezing issue persists but behaves a little differently.  Before the update, Edge froze, quit, froze, quit all randomly at any time and on any websites for as long as Edge remained open.  After the update, freeze-up kicks in within 2 minutes of starting the browser, goes on for about 3 minutes, comes out of the freeze, instantly freezes again, hangs for a little longer than previous, returns to normal, immediately repeats the freeze for the third time for about as long as the second instance, comes back to normal and does not freeze up any longer for hours.  The same pattern of freezing occurs the next day when Edge is started.

    David

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  3. Anonymous
    2021-01-26T17:10:55+00:00

    I would like for you to reset your settings and see if that makes a difference. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.  Make sure you reconfigure your On startup setting after the reset.

    1. Click on the three dots menu.
    2. Click on Settings.
    3. Click on Reset settings.
    4. Click on Restore settings to their default values.
    5. Click on Reset.

    Eric

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  4. Anonymous
    2021-01-26T17:06:44+00:00

    Hi DavidLuong1,

    To manually check for updates, follow these steps below.

    1. Click on the three dots menu and go to Help and feedback.
    2. Click on About Microsoft Edge

    It will either say Microsoft Edge is up to date, or it will start downloading the new update if it's available.

    Eric

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  5. Anonymous
    2021-01-25T22:05:07+00:00

    Hi Steve,

    We did release a big update a few days ago.  I would like to see if you still have this freezing issue with the latest update.

    Eric

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