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As title says, my Windows behave strangely every now and then. When browsing, it may freeze for a minute or so follow by making I can't open everything. If I'm lucky enough, this issue last for 2 hours, if not, I need to restart the PC. Photo below tells
it all.
Troubleshooting browser crashes or performance issues on Windows 10
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I assuming that you are using Intel based CPU? I could be wrong. But in between both Intel and AMD, it seems like this issue are more obvious in AMD CPUs. As my work PC is Intel's I5 while at home it is AMD CPU.
I have the same issue on a newly built machine, new copy of Windows as of yesterday.
I can recreate the issue on demand. Open Chrome (or Edge) and search "Adobe illustrator" then click Buy now. It will freeze for a about a minute and then come to life again. It will happen with other sites too, but the adobe buy now will make it happen every time.
Viewing the process explorer, I see other threads still active and clicking on items in the bookmarks bar does cause process to spawn and die, though nothing happens on the screen.
It is a new machine but has an older graphics card in it for now.
Thanks for this, I tried it and the "on demand" recreation paramaters you showed trigger the same freeze event for me, IMMEDIATELY.
I will say my graphics card is older AMD Radeon HD 6400 Series, as you mentioned that fact too. But then again my whole machine is "older" AMD Phenom II X4 960T 3Ghz.
Wonder if enabling overclocking would have any effect? I use AMD Overdrive to overclock sometimes (as my bios is retail ASUS / won't allow bios configurable overclocking).
Interesting. I have a AMD Radeon HD 6700 Series in there now and it sees the issue.
When I first assembled the machine I had my kids Nvidia card (much newer) in there and I was not seeing the crash. When he reclaimed his card I had to stick the old Radeon in there since the Ryzen 7 does not have integrated graphics.
I thought the card may be the issue given the workaround for disabling the hardware acceleration. If I could get a decent video card this would not be a problem, but absolutely nothing is available.
Interesting. I have a AMD Radeon HD 6700 Series in there now and it sees the issue.
When I first assembled the machine I had my kids Nvidia card (much newer) in there and I was not seeing the crash. When he reclaimed his card I had to stick the old Radeon in there since the Ryzen 7 does not have integrated graphics.
I thought the card may be the issue given the workaround for disabling the hardware acceleration. If I could get a decent video card this would not be a problem, but absolutely nothing is available.
__
I'm thinking we may be onto something: graphics card being the culprit.
My motherboard's integrated graphics card was older than the AMD Radeon HD 6400 Series I have currently. And I can't get a newer/faster one for this motherboard either to try as an alternative.
I turned off hardware acceleration on Edge and Chrome and have not had a freeze since. As has been mentioned, it could be the code that is disabled when hardware acceleration is enabled which probably allows direct access to the video card driver / hardware combination. Sounds like a great place for some investigation and a fix.
For now I am satisfied my computer is no longer freezing but the root cause should be identified and fixed.