Edge and Chrome freezes while browsing making Windows not responsive for 1 minute follow by Windows explorer behave strangely

Anonymous
2020-12-12T02:31:53+00:00

As title says, my Windows behave strangely every now and then. When browsing, it may freeze for a minute or so follow by making I can't open everything. If I'm lucky enough, this issue last for 2 hours, if not, I need to restart the PC. Photo below tells it all. 

Microsoft Edge | Browser crashes or stops working | Windows 10

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  1. Anonymous
    2020-12-15T12:11:15+00:00

    Hi kyheng-

    That's good to know. Kindly monitor the performance of your device. Keep me posted.

    Please let me know if you have any further questions. If you have a moment, it would be greatly appreciated if you would rate my assistance in handling your ticket and have a great day!

    Cheers!

    Kevin B.

    Independent advisor

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  2. Anonymous
    2020-12-15T13:30:25+00:00

    Hi Kevin, I think is better you escalate this up to the developers on this matter.

    When digging the internet, it seems like only Chromium based browsers are having this issue.

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    4 people found this answer helpful.
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  3. Anonymous
    2020-12-15T13:31:44+00:00

    Hi kyheng-

    Thank you for your detailed reply and i do apologize it didn't work on your end. Lets ask our colleagues if they do have insights on this.

    Regards.

    Kevin B.

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  4. Anonymous
    2020-12-15T14:25:06+00:00

    Please improve this, thanks.

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  5. Anonymous
    2020-12-28T19:10:01+00:00

    Hi kyheng, 

    I'm sorry to hear you're experiencing this freezing and slowness, I understand how frustrating it can be when programs don't perform as expected. The performance team would like to take a closer look at this issue and dig in to what may be happening. Because this is impacting programs outside of Microsoft Edge, the team will need more information to investigate. 

    If you could open the Windows Feedback App and provide feedback on this, we can dig in to what's happening. On step 1, please include 'This feedback was requested by the Edge Performance team' in your feedback description. On step 2, for the category select 'Network and Internet' > 'All other issues'. For step 3, please create this as new feedback. Finally, on step 4 please select 'recreate my problem', confirm that both boxes are checked to include additional information, and demonstrate the steps that are causing the slowness. I know this may be difficult to capture as it happens over several hours, but capturing the freezing from Edge and the inability to interact within the File Explorer after should be all we need to get started!

    Earlier in the thread you mentioned you've disabled CacheTask and performance improved somewhat, if you don't mind re-enabling that for the recording it would help. 

    Finally, if you could share a link to your new feedback item here in the thread, I'll get it to the performance team to get started. 

    Thanks for your report, and for any assistance you're able to provide pinpointing this issue! Please let me know if you have any questions. 

    -Alex

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