Edge and Chrome freezes while browsing making Windows not responsive for 1 minute follow by Windows explorer behave strangely

Anonymous
2020-12-12T02:31:53+00:00

As title says, my Windows behave strangely every now and then. When browsing, it may freeze for a minute or so follow by making I can't open everything. If I'm lucky enough, this issue last for 2 hours, if not, I need to restart the PC. Photo below tells it all. 

Microsoft Edge | Browser crashes or stops working | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

57 answers

Sort by: Most helpful
  1. Anonymous
    2021-09-28T01:04:55+00:00

    That is the magic solution! I turned off hardware acceleration in both browsers and they now work fine. Thanks to all who suggested this.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2021-09-27T11:57:06+00:00

    The only way to stop all this nonsense is not to use Edge or Chrome.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2020-12-13T08:10:16+00:00

    Done, still the same, freeze for more times before stabilize again. Then every now and then give me the freeze again.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2020-12-13T05:21:19+00:00

    Hi Kyheng -

    Thanks for the reply. If this has something to do with the cache of the browser then resetting the browser back to its default settings will resolve the issue.

    To reset the browsers cache on your browser, please follow the step below:

    1. Make sure that all browsers are closed. Open Microsoft Edge
    2. Click on the three small dots on the upper right corner of the browser
    3. Click on Settings
    4. On the left pane menu, click on the Reset Settings
    5. Click on Reset Settings back to their default values.
    6. Close the Browser and re-launch it.

    Check if the same issue persist

    Regards,

    Kevin B.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2020-12-12T04:34:35+00:00

    Creating a new user makes the issue more worst, since all is clean. 

    As mentioned, is could be due to cache issues.

    Was this answer helpful?

    0 comments No comments