I just recently upgrade my phone from iPhone XR to an iPhone 13 mini - my Edge browser no longer works. I get the following message: "You're not connected. And the web just isn't the same without you. Let's get you back online! Try : Turning off airplane mode ---> (phone is not on airplane mode - did turn it on and back off). Turning on mobile data or Wi-Fi ---> did both of those Checking the signal in your area --> I have full cell and wifi signal ERR_INTERNET_DISCONNECTED I have deleted it and reinstalled it so I definitely have the most up-to-date version 102.1245.33. I have tried clearing all the cache, cookies etc. My iPhone 13 mini is brand new and also had the most up-to-date verison of software iOS 15.5. I use Edge as my default browser on all my devices - can you please tell me what I should do to get this fixed?

Hi Carlos, I have used both Safari and Chrome with no connection issue. I deleted the app from my phone and re-installed it

Day ChelseaD3825, My name is Carlo, I am also using Edge and community member like you. Let us work together to sort this out. -Does it happen to all the browser, can you please try with other browser for us to check if the issue is isolated with Edge or your phone itself. -Can you please try to access a different website if will still get the same error it in your Edge browser. -How did you re-install the Edge before? I'lll look forward for your response so that I can provide an accurate recommendation. Have a wonderful Good day ahead and stay safe. Sincerely, Carlo T.

Microsoft Edge on iPhone 13

Anonymous

I just recently upgrade my phone from iPhone XR to an iPhone 13 mini - my Edge browser no longer works. I get the following message:

"You're not connected.

And the web just isn't the same without you. Let's get you back online!

Try :

Turning off airplane mode ---> (phone is not on airplane mode - did turn it on and back off).
Turning on mobile data or Wi-Fi ---> did both of those
Checking the signal in your area --> I have full cell and wifi signal

ERR_INTERNET_DISCONNECTED

I have deleted it and reinstalled it so I definitely have the most up-to-date version 102.1245.33. I have tried clearing all the cache, cookies etc. My iPhone 13 mini is brand new and also had the most up-to-date verison of software iOS 15.5.

I use Edge as my default browser on all my devices - can you please tell me what I should do to get this fixed?

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Anonymous

2022-06-05T20:03:58+00:00

Hi Carlos,

I have used both Safari and Chrome with no connection issue. I deleted the app from my phone and re-installed it
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Anonymous

2022-06-05T18:54:49+00:00

Day ChelseaD3825,

My name is Carlo, I am also using Edge and community member like you.

Let us work together to sort this out.

-Does it happen to all the browser, can you please try with other browser for us to check if the issue is isolated with Edge or your phone itself.

-Can you please try to access a different website if will still get the same error it in your Edge browser.

-How did you re-install the Edge before?

I'lll look forward for your response so that I can provide an accurate recommendation.

Have a wonderful Good day ahead and stay safe.

Sincerely,

Carlo T.
Was this answer helpful?

3 people found this answer helpful.

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