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I just recently upgrade my phone from iPhone XR to an iPhone 13 mini - my Edge browser no longer works. I get the following message:
"You're not connected.
And the web just isn't the same without you. Let's get you back online!
Try :
ERR_INTERNET_DISCONNECTED
I have deleted it and reinstalled it so I definitely have the most up-to-date version 102.1245.33. I have tried clearing all the cache, cookies etc. My iPhone 13 mini is brand new and also had the most up-to-date verison of software iOS 15.5.
I use Edge as my default browser on all my devices - can you please tell me what I should do to get this fixed?
Troubleshooting browser crashes or performance issues on iOS
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi ChelseaD3825,
Have you tried restarting/rebooting your phone to see if that solves the problem? If not, you can follow the steps from this support article to restart your iPhone 13.
Eric
I have deleted Edge from my phone completely and reinstalled it. I still get the same response. I don't understand and not sure what else to do
Good Day ChelseaD3825,
-How did you re-install the Edge in your device? Does it happen to all the sites you are trying to access in Edge?
Can you please try to access a different website if you are getting the same error.
If it does the same , try to uninstall it completely and re-install it back one more time.
Have a wonderful day ahead and stay safe.
Sincerely,
Carlo T.
No sir I said that I did NOT have any issues with Safari and Chrome. I can use both of those browsers on my phone with no problem, on cellular data and wifi. Edge still does not work.
Good Day ChelseaD3825,
I appreciate your time getting back to this thread, if it does the same using other browser means that the issue is wit your connection or your phone, try to connect to a different internet connection or use your phone to access to the internet and check.
Have a wonderful Good day ahead and stay safe.
Sincerely,
Carlo T.