videos in windows edge keep stopping and restarting

Anonymous
2022-11-23T20:35:55+00:00

The videos in Edge keep stopping and restarting. Some go for 18 seconds, other go almost all the way to the end then start over. I have done all the so called "fixes" I have found on the internet, and nothing works. The problem only happens when watching videos in Edge home page. Videos in Facebook and others work fine.

Microsoft Edge | Audio and video playback | Windows 10

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  1. Anonymous
    2022-11-23T21:41:47+00:00

    Hi cal680,

    I'm Paul and I'm here to help you with your concern.

    Please try the solutions below.

    1. Install the latest Windows Updates.
    2. Use System File Checker to check and fix corrupted system files that may be the cause of the issue. Please refer to the link.

    https://support.microsoft.com/en-us/help/402652...

    1. Reinstall Microsoft Edge.

    https://go.microsoft.com/fwlink/?linkid=2109047...

    I hope this helps. Feel free to ask back any questions and keep me posted.

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  2. Anonymous
    2022-11-24T17:30:48+00:00

    Thank you for response. I did the three things you suggested and no difference. Still stops and restarts videos.

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  3. Anonymous
    2022-11-25T15:44:42+00:00

    Sorry if it didn't help.

    I will now recommend that you try to disable the Hardware Acceleration in Microsoft Edge.

    > Open the Microsoft Edge browser by double-clicking on the shortcut or searching it through the Windows search feature.

    > Click on the Settings and more option at the top right corner and choose the Settings option in the list.

    > Select the System option in the left pane. Now, turn OFF the toggle for the “Use hardware acceleration when available” option.

    > Click on the Restart button to restart Microsoft Edge with new changes.

    Then see if the issue still persists.

    I hope this helps. Feel free to ask back any questions and keep me posted.

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  4. Anonymous
    2022-11-25T19:56:22+00:00

    “Use hardware acceleration when available” already turned OFF. Turned it on just to see what would happen and it still stops and starts over with it turned ON or OFF.

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  5. Anonymous
    2022-11-27T03:40:52+00:00

    Sorry for the late reply.

    Can you try to perform Clean Boot. If the issue doesn't persists in clean boot it means the issue might be caused by a non-Microsoft program. Refer to this link.

    https://support.microsoft.com/en-us/help/929135...

    Let me know how it goes.

    Thanks.

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