Starting this morning, Edge does not remember logins to any website

Anonymous
2020-10-10T13:52:48+00:00

Starting this morning, every time I close Edge and reopen it, it doesn't remember any of my login so I have to login every time to every website.

I confirmed my setting is set to NOT clear cookies when I close my browser and it has always been this way.  I have never had this issue until this morning.

A features update was installed this morning and that's when this problem started.  Is there a bug with this update?  I'm running Windows 10 and Edge Version 86.0.622.38.  As you can imagine, it is quite annoying having to login to every time to every website.  

Update-There must be a bug because other people on Reddit are starting to report the same issue.

Microsoft Edge | Website issues | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-01-08T20:46:00+00:00

Hi folks, 

The original topic of this thread (Microsoft Edge not remembering logins) has been resolved. Make sure you've updated to the latest version of Edge to get the fix! I'm locking this thread as it is becoming difficult to moderate and troubleshoot individual issues, and this thread has turned in to a catch-all for all password issues. 

If you are still seeing issues with Edge not remembering passwords and all other programs are remembering your logins as expected, please start a new thread so we can help you individually. 

If you are seeing system-wide issues with passwords being saved:

• Check your Windows version to confirm if you are on Build 19041.173 or later

• If yes, reference this troubleshooting document Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) Note that this is a workaround until this Windows issue is patched.

-Alex

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  1. Anonymous
    2020-10-20T08:08:44+00:00

    Thanks but these settings were all ok.

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  2. Anonymous
    2020-10-20T09:49:58+00:00

    This is what Eric Lawrence, Senior Edge PM responsible for security, wrote recently about this bug:

    ❝*... we’ve heard from some users on Windows 10 that Edge and Chrome forget their data frequently (and similar effects are seen in other DPAPI-using applications).*

    Users in this state who visit edge://histograms/OSCrypt in the browser session where they first notice their sensitive data has gone missing will see an entry inside OSCrypt.Win.KeyDecryptionError with a value of -2146893813 (NTE_BAD_KEY_STATE), indicating that the OS API was unable to use the currently logged-in user’s credentials to decrypt the browser’s encryption key:

      

    Fortunately (for us, not for him), this problem hit one of the best engineers in the world, and he was able to develop a solid theory of the root cause of the problem. If you find your system in this state, try running the following command in PowerShell:

    Get-ScheduledTask | foreach { If ((xml).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

    This will list off any scheduled tasks using the S4U feature suspected of causing the incorrect DPAPI credentials.

    *The Windows Crypto team is actively investigating this issue, and hopefully we’ll have a fix soon.*❞

    If this is the reason why you're losing log-in data, disabling any scheduled tasks returned by the PowerShell script will cure the problem until the Windows team fix it.

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  3. Anonymous
    2020-10-21T12:16:06+00:00

    I started one of the merged discussions and it got out of control - NOW locked. ugh Ref LINK>> https://answers.microsoft.com/en-us/microsoftedge/forum/all/starting-this-morning-edge-does-not-remember/0ffc8ae2-11cc-480c-b988-18ffc4a669d1

    I see this morning that 10/21 Windows installed a NEW Edge>>

    I ALSO notice that there was an UPDATE on 10/16 WHEN ALL THIS STARTED!!! 

    Maybe this will help Windows FIX the issue which as of this morning on 10/21 - the ISSUE IS NOT FIXED

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  4. Anonymous
    2020-10-21T15:12:40+00:00

    The problem with the old thread was that it covered at least three different scenarios: credentials going missing and two about cookies being deleted. I had to log in again at (every?) site is evidence only of one or other of these faults, which may or may not be related.

    The Edge team responded to my query thus:

    <br>The DPAPI+S4U Issue (https://crbug.com/1069383) causes loss of Edge's encryption key that protects cookies and credentials. This issue will require a monthly update to Windows 10 to fix;<br> we do not have a date for that fix to announce.  <br><br>https://textslashplain.com/2020/09/28/local-data-encryption-in-chromium/<br><br><br><br><br><br>The Hosted App Data Clear-on-Exit-causes-Cookie-loss issue was a bug in our code. As I understand it, it has already been fixed in Canary. <br><br>

    If neither of the workarounds so far published (see the answers in the other thread) works, the Edge team want to know. Anyone in this situation is urged to use the feedback option within the browser (Alt-Shift-i or click ⋯ (Settings and more) > Help and feedback > Send feedback) to report the fault. Including diagnostic data with feedback will help pinpoint the fault.

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