Managing bookmarks, browsing history, and downloads in Edge on Windows 11
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I turned my computer on today, accessed Edge, went to Collections, and discovered that none of my saved items under Collections headings are available, they have disappeared. Previous Help articles say to click on the "Get Started" button -- I do not see the button. Where is the "Get Started" button on the Collections sidebar. Please help, I have important items in Collections which I need to access today. Thank you.
Managing bookmarks, browsing history, and downloads in Edge on Windows 11
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Here's what I did:
-I browsed to: edge://sync-internals/
-Located "collections" at the bottom and saw my number of collections at 128.
-I clicked the three dots and created a new profile in edge browser and it generated as "profile2" (yours may different, like profile3)
-Went to C:\users\*****\AppData\Local\microsoft\edge\userdata\default\ in File Explorer
-Closed the browser
-Copied the "Collections" folder within that default folder
-Pasted the "Collections" folder into "profile2" of "userdata" (C:\users\*****\AppData\Local\microsoft\edge\userdata)
-Opened the Edge browser
-I clicked the three dots again and opened my original profile and clicked the settings wheel and selected "sign out" on the next page that came up.
-I checked "clear favorites, history, passwords..... from this device". Finished the prompt and signed out.
-This is the most important step: I went back to the home page of the browser in my newly created profile "profile2", clicked the three dots again and signed in with my original profile's credentials (email and password) while in "profile2".
-The browser did a full sync (took a minute) and kept the pasted collections from "profile2" which then all magically became my new original profile.
My collections are now synced across all of my devices, I've confirmed.
I've also saved the original "Collections" folder in safe place in case this happens ever again.
Daniel Stewart
This is absolute garbage.
First, the 'official' MS support responses have been pathetic. Example 'Turn Edge Off' instead of simply saying 'Close all instances of Edge.' Just mind blowingly ridiculous.. And a bunch of other examples of pathetically poor communication skills I could get into, but wont.
**And thanks to the folks also impacted by this garbage that actually provided useful information. It can't ultimately help me because my data is gone, but I certainly appreciate you taking the time. And your time has clearly helped others. It **DID** help me prove my data is gone; so there's that.**
Second, my collection data is actually gone. I checked on both bing.com, and in Edge itself by accessing ... / More Tools / Collections. This is absolutely unacceptable.
Both bing.com and my local report had a three collection items. The first I created a long time ago, and it had two items in it. I recognize it, but I haven't seen it in, I don't know, 1+ years??? The other two collection items I never created or used (Other Saves and Watch Later); both of which had zero items in them. All of this was from when I first discovered the feature a long time ago, and before I adopted using Edget on a regular basis.
Somewhat recently I reconsidered Edge and started to invest time in it. That's when I started to explore Collections more. At this point I believe I had about 10 collections and maybe 50+ links saved across all of them. But I'll never know because Edge lost them all. ヽ(ಠ_ಠ)ノ
Is this a beta feature?
Are there warnings about how to avoid losing the data?
Can we get competent responses from the company that provides the product?
Garbage...
/rant
Guys, if you're looking for collections they are in Bing
Go to bing.com and click the stack next to your profile and reward points counter.
First thing is collections
Microsoft, bring this back, don't lock it away in Bing. Make it a thing for Edge like it was before.
To Jerbear_798, Thanks for the help finding disappeared collections. So, I have to go to Bing and then open the '...' to get to 'More tools' and I found Collections at the top of that tab.
I really would like to copy the Collections information (links) to a resident file on my computer, but don't know how. Can you please help me with that? Thanks so much.
okay I found it but add more since. So original no longer there that okay. I don't find stack, but I did collections.
But I have questions. Can I back up my collections from the bing.com window? Or how do I back up the collections my stuffed disappear 3-4 times. I wanted to backup collections Because I tried start over and I don't trust some Microsoft, people When to creatin things and this is one of things.
Can you add stuffed to your collections from bring.com or not? Do you know how fix this: Example:
I have a collection free printable, and collections called games and collection coloring pages. and some shows things in the collections, and some other in there and show me number of items. Let say coloring page has 50 items. but the box shows like it empty.
So maybe see a bule or green box this items that's so 50 items in the box. and I click on the bule or green or what every color it be. And show all the items in box. But, add or delete items anywhere in my collections the color box goes blank and have reclick on the boxes and the items will show again this been few a few years now. How do I fix this? Any thought on this I clean history in the pass that did work I reset Microsoft edge I disable pop blocker and ad blocker and disk clean up and check corrupted flies. And virus scanners window profile went bad. So, I had new profile. But still have the collection problem. I will take a screenshot here too. So, you can see what I am talking about.![](https://learn-attachment.microsoft.com/api/attachments/dcb4a010-d028-4a69-9390-4e1a10584eb9?platform=QnA![](https://learn-attachment.microsoft.com/api/attachments/a2d4475d-e9fc-4384-956e-ff8f75ae2526?platform=QnA
I have given up hope regarding getting Microsoft's help with anything involving my PC. Answers from Microsoft are unhelpful, unclear and way too "techie" for "normal" people to understand-- probably on purpose. I notice A LOT that after posing a question, Microsoft replies and then promptly closes the thread so that it can no longer be addressed. I will take my inquiries regarding my PC elsewhere, where others will truly want to help me by giving me simple, everyday answers in easy to understand English, rather than rambling, frustrating, confusing technospeak. By not helping people using simple instructions, Microsoft, you are making yourself incomprehensible to your customers, thus losing your customers. Nice job making technology frustrating for everyone.