I tried to cash out my Microsoft cashback but can't!

Anonymous
2023-03-18T16:44:01+00:00

I tried to cash out my Microsoft cashback several times and I was told I had to add a phone number. I only have one and when I added it, the system said it could not be added and to choose another. I HAVE NO OTHER! So my cashback is in limbo. When I contacted customer support I was eventually sent an email telling me to contact MSA. Of course when I clicked on the link to MSA, I was met with a page which simply stated "This page isn’t working right now support.microsoft.com can't currently handle this request.

HTTP ERROR 500"

Thanks for nothing!!

Can someone actually HELP me?! PLEASE?!

Microsoft Edge | Other | Windows 10

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  1. Anonymous
    2023-03-19T08:54:11+00:00

    Hello foster castleman

    Welcome to Microsoft Community.

    Regarding to your information I assume that you have some problem about add a mobile phone number.

    You can visit this website to add your mobile phone:

    Manage how you sign in to Microsoft (live.com)

    Every mobile phone number is only can use once, could you provide the error message when you add the phone number failed like this?

    To HTTP 500 error you can try to access this website on another device other browsers or use other network environments like mobile networks.

    If there is anything not clear, please do not hesitate to let me know. Best Regards,

    Tommy-MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2023-03-19T17:00:53+00:00

    Hello,

    Apparently, you didn't thoroughly read my message. I visited the website and attempted to enter my phone number and that was when I received the message "This alias cannot be added to your account. Please choose another alias." Again, I only have one phone number, as I would imagine most people do.

    To HTTP 500 error I tried to access this website on other devices and other browsers with the same results.

    Your response was no help at all. It should not be this difficult to cash out! This is absolutely ridiculous! Again, can someone actually help me?!

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  3. Anonymous
    2023-03-21T01:55:06+00:00

    Hello foster castleman

    Thanks for your reply.

    If you can't add your phone number on this page it seems that the account problem, you can try to contact Microsoft support via live chat

    for further help.

    Contact - Microsoft Support

    Enter Microsoft account.

    Click Sign in to contact Support at the bottom of the page.

    Choose like this picture then click Confirm.

    Click Chat with a support agent in your web browser.

    If there is anything not clear, please do not hesitate to let me know.

    Best Regards,

    Tommy-MSFT | Microsoft Community Support Specialist

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  4. Anonymous
    2023-05-26T14:20:05+00:00

    Same!! It's so frustrating! I've tried deleting number and re entering it. Same error over and over. It's like they want you to get frustrated and give up.

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  5. Anonymous
    2023-05-27T02:06:16+00:00

    Yeah, sorry to hear you're suffering through the same ordeal. I genuinely believe our money will stay in currency limbo. Microsoft support for this is all but nonexistent.

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