Build 21277 - Hauppauge WinTV software stopped work

Anonymous
2020-12-11T22:48:48+00:00

After upgrade Win 10 to the latest build, my Hauppauge Win-TV 10 software doesn't work. It will find the TV tuner (Hauppauge HVR-2200), but when I chose any channel, the screen is still black and I've got such info: "Er ror starting Live TV - Device in Use - Check Cortana is not using your Win-TV-HVR-2200 Serial:0". Which is strange, because I have no Cortana (in Polish Windows it's unavailable).

After reinstalling Win-TV 10 it can detect TV tuner, but when scanning channels can't find any except S-Video input (which is active, with cable TV STB connected to). When I chose in, I've got the same info as previously "Er ror starting Live TV - Device in Use - Check Cortana is not using your Win-TV-HVR-2200 Serial:0".

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  1. Anonymous
    2021-01-12T14:05:49+00:00
    • the same thing for the Hauppauge Quad tuner.

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  2. Anonymous
    2021-01-13T23:24:08+00:00

    Upgrade windows 10 to newest build 21292 - WinTV 10 v.38321 (19.11.2020) still doesn't work :( 

    Upgrade WinTV 10 to v.38366 (31.12.2020) - no effect

    Upgrade WinTV 10 to v.39009 (09.01.2021) - no effect

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  3. Anonymous
    2021-01-14T00:38:00+00:00

    I wonder if Microsoft are even aware of this problem.

    I have had no response from my Microsoft contact neither has Hauppauge provided any useful help.

    Any ideas how we can elevate this problem?

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  4. Anonymous
    2021-01-14T02:34:38+00:00

    i think i will report this thread as abuse.  i think Microsoft is abusing us for not looking into this.   ;)

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  5. CrazyKats 19,415 Reputation points Volunteer Moderator
    2021-01-14T02:56:19+00:00

    i think i will report this thread as abuse.  i think Microsoft is abusing us for not looking into this.   ;)

    Just because Microsoft doesn't come on here and

    acknowledge an issue doesn't mean it isn't being

    investigated.

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