Build 21277 - Hauppauge WinTV software stopped work

Anonymous
2020-12-11T22:48:48+00:00

After upgrade Win 10 to the latest build, my Hauppauge Win-TV 10 software doesn't work. It will find the TV tuner (Hauppauge HVR-2200), but when I chose any channel, the screen is still black and I've got such info: "Er ror starting Live TV - Device in Use - Check Cortana is not using your Win-TV-HVR-2200 Serial:0". Which is strange, because I have no Cortana (in Polish Windows it's unavailable).

After reinstalling Win-TV 10 it can detect TV tuner, but when scanning channels can't find any except S-Video input (which is active, with cable TV STB connected to). When I chose in, I've got the same info as previously "Er ror starting Live TV - Device in Use - Check Cortana is not using your Win-TV-HVR-2200 Serial:0".

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  1. Anonymous
    2020-12-18T16:59:25+00:00

    Recently I've got a message from Hauppauge. Their advice looks like deep re-installation and I have doubts if it could help. I don't try it yet. Their advice is:

    Go into the device manager and uninstall the drivers and driver software for the HVR under the sound video and game controllers section.

    Shut the computer down and then take the card out of the PC.

    Turn the PC back on and then once Windows has booted check for any Windows Updates.

    Can you then shut the PC down and put the card back into the PC and boot it up.

    Once Windows has loaded can you manually check that you have all of the latest Windows Updates installed and then download and install the drivers from the WinTV 10 download:

    https://s3.amazonaws.com/hauppauge/wintv10/wintv10setup_38321.exe

    Cancel the WinTV application updates that asks you to enter a activation code and then re-start the computer and check for Windows Updates and then try again.

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  2. Anonymous
    2020-12-18T22:02:04+00:00

    Thanks for communicating this advice.

    It sounds like a long shot; I will try it and report back.

    I am not looking forward to doing such a task as it is an extreme method that lacks a theoretical reason for doing it. They might know, though. Who knows until it is tried?

    As soon as I do it (which might not be for a few days) I will post here.

    I have been in contact with Hauppauge and am waiting a response with a bit more detail than the usual acknowledgement of receipt as is custom. I included the advice you received in my communication with Hauppauge.

    All the best

    Topper

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  3. Anonymous
    2020-12-19T13:46:23+00:00

    tried this and still not working went back to windows build 20279fe  and is fine

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  4. Anonymous
    2020-12-19T14:02:06+00:00

    Thanks for feedback.

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  5. Anonymous
    2020-12-21T11:48:51+00:00

    I upgraded/downgraded to Build 20279 today and everything works again,

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