Build 21277 - Hauppauge WinTV software stopped work

Anonymous
2020-12-11T22:48:48+00:00

After upgrade Win 10 to the latest build, my Hauppauge Win-TV 10 software doesn't work. It will find the TV tuner (Hauppauge HVR-2200), but when I chose any channel, the screen is still black and I've got such info: "Er ror starting Live TV - Device in Use - Check Cortana is not using your Win-TV-HVR-2200 Serial:0". Which is strange, because I have no Cortana (in Polish Windows it's unavailable).

After reinstalling Win-TV 10 it can detect TV tuner, but when scanning channels can't find any except S-Video input (which is active, with cable TV STB connected to). When I chose in, I've got the same info as previously "Er ror starting Live TV - Device in Use - Check Cortana is not using your Win-TV-HVR-2200 Serial:0".

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  1. Anonymous
    2021-03-04T14:27:51+00:00

    Still not working in Build 21327.

    That is correct. It's looking like it may make it into the next flight. Not a guarantee, but looking good.

    -Eddie

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  2. Anonymous
    2021-02-27T10:46:52+00:00

    This is a recognised bug which is being addressed. The solution has been developed and is currently working through the Microsoft systems to be released sometime in the future. You can trace the history on this site.

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  3. Anonymous
    2021-02-25T14:22:41+00:00

    Windows 10 build 21322 + WinTV 10 v.39049 (February 18, 2021) = still not working

    We've not released a fix just yet. Once it is in a new build, I will be sure it gets added into our blog post.

    -Eddie

    Hi Eddie,

    Any idea when this might happen?

    Thanks,

    -DW

    Unfortunately, I don't have an ETA to share at the moment. The fix is working its way through the process, just taking longer than I had hoped.

    -Eddie

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  4. Anonymous
    2021-02-19T20:11:26+00:00

    Just let all know 21318 is no go

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  5. Anonymous
    2021-02-17T13:21:42+00:00

    A drag indeed. Great minds at Microsoft and Hauppauge seem to have a problem. I am no software expert but I know that something changed in 21277 and that should be identifiable. What was that change implemented - what benefits were supposed to be obtained? Surely that change could be reversed.

    The world is burning and Microsoft can't fix a video issue. Is there any hope?

    We believe we have identified the root cause and are working on a fix. Unfortunately, these things take time to get from triage to releasing a fix when it comes to operating system changes. If this feature is important I suggest you continue to pause updates until a build with the fix is released.

    -Eddie

    The problem is not specific to Hauppauge.  I am experiencing the same problem with 2 different DVB-TV usb sticks. 1 of them is a MyGica and the other is an old Apex unit.  Both of them worked just fine until 20279, and from there on, started giving the error messages that the units were being used or not available. 

    I am hoping for a quick fix as I need the TV input for my daily work.

    Tks.

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