Printer Troubleshooting on Build 21354

Anonymous
2021-04-08T08:20:30+00:00

For information to everyone:

It’s disable to use printer HP LaserJet M1132 MFP after upgrading to build 21354.1: Printer is missing in the Device Manager, Settings/Printers & Scanners shows “HP LaserJet M1132 MFP  Offline”,   Print Queues shows the documents sent for printing, but printing doesn’t run. Troubleshooter Windows does not detect any problem. Returning to the build 21343.1000 resolves the trouble.                                     

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  1. Anonymous
    2021-04-09T14:10:35+00:00

    Same issue with a Brother HL-5240 USB printer.  Luckily, my HP WiFi printer is working OK.

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  2. Anonymous
    2021-04-09T11:40:25+00:00

    Hopefully, Microsoft will solve the problem in the next builds?

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  3. Anonymous
    2021-04-09T09:04:35+00:00

    Yes, I can confirm that both the desktop and the notebook with versions prior to 21354 were all fine without problem, since they were updated to the latest release, if the printers are no longer working in print, the error that comes out is the one you described in the comments previous, the printers I have are these:

    Samsung ML 2010R

    HP Photosmart B109a-m

    On both when printing the same error occurs only that in the HP the icon appears as if it worked fine while the Samsung detects it as an unknown object despite the name being correct

    This is the report that comes out in Problem Details, it seems that during printing spoolsv.exe crashes

    Description

    Path of the application that generated the error: C: \ Windows \ System32 \ spoolsv.exe

    Issue signature

    Problem Event Name: BEX64

    Application Name: spoolsv.exe

    Application Version: 10.0.21354.1

    Application timestamp: 3a0cc8c9

    Failed module name: ntdll.dll

    Module version with errors: 10.0.21354.1

    Module timestamp with errors: b77de05a

    Exception offset: 0000000000092aff

    Exception code: c0000409

    Exception data: 000000000000000a

    OS version: 10.0.21354.2.0.0.256.48

    Locale ID: 1040

    Additional information 1: 01fb

    Additional Information 2: 01fb88d76210914605406d4b529fb3af

    Further information 3: 8aea

    Additional Information 4: 8aea82dfbca0538ee1e54773ab2f1029

    Learn more about the problem

    Bucket ID: 98ae14e90cb92ae09436494e92970408 (1456432131316581384)

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  4. Anonymous
    2021-04-08T18:02:46+00:00

    My Epson printers are working fine.  They are connected by WiFi.   Had to add the in Printers & scanners.

    To add a printer it needs to find one, but it does not find the USB printer :-(

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  5. Anonymous
    2021-04-08T17:44:33+00:00

    My Epson printers are working fine.  They are connected by WiFi.   Had to add the in Printers & scanners.

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