I still can't get my Bluetooth working

Anonymous

Please don't send me to the Community page. After uninstalling and reinstalling the radio, the computer now shows I have no Bluetooth at all. I already tried everything (Device Manager, etc.) I have Sony WF-1000XM3 earbuds. I'm running a 64-bit O/S. I'm running W10 version 21H1 (OS Build 19043.928)

I bought a dongle (USB 4.0). The file manager doesn't recognize the drive. It looks like my computer isn't granting permission to the flash drive, although the port works fine with everything else. When I view the properties on the Realtek Bluetooth 4.0 Adapter, the device status indicates it's working properly.

Should I start all the Bluetooth functions that are currently on manual and put them on automatic? I uploaded the Bluetooth Audio Receiver and cannot open a connection: those options are grayed out and it's on idle. Are there other troubleshooting options I can do to fix the problem in case this doesn't work?

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BryceSor 5,510 Volunteer Moderator

I see the Sony WF-1000XM3 are designed for mobile devices so maybe that why you having trouble for Windows 10 Insider, Sony don't make software for them to use on Windows 10 devices.

Although they are Bluetooth I am not sure if both controller and connected device can talk to each other, just my thoughts.

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BryceSor 5,510 Volunteer Moderator

Can you remove the Broadcom device and make sure Bluetooth device that came with the motherboard is enabled in the bios, then make sure the drivers are installed ( get the drivers from the Asus's site), then check the device manager to see if it is working, if it is then try and connect your earplugs to it.

It hard to figure out if its a problem between the Bluetooth hardware and the operating system or is it a problem between the Bluetooth device and the device you are trying to connect which is the ear plugs

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Anonymous

You appear to need some chipset drivers. The ASUS download site is bad about hiding different drivers in the same grouping.. make sure and show all to find additional drivers.

Have you disabled the Realtek Bluetooth device? If this is an ASUS motherboard or system, can you give us the model number?

You ear buds are Bluetooth 5.0. Maybe the new build version does not like 4.0.. Bluetooth dongles are not very expensive, you could probably get a 5.0 or 5.1 one fairly cheap

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45 additional answers

Johnny55 5,155 Reputation points Volunteer Moderator

2021-04-26T23:17:08+00:00

As many device bios are different, as well how to get there, you may have to check with the manufacturers site. You usually press a function. escape or delete key when first booting. There should be a key for bios as well as another for boot choice menu.

You may have to review several pages, look for anything mentioning Bluetooth and see if it can be disabled. Most bios provide explanations, take your time. There is also a default setting to resort to, if something goes wrong.

Regards,
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Anonymous

2021-04-27T00:03:55+00:00

I've tried everything and am out of ideas.🤷. I've been trying to solve this Bluetooth thing for the past two days. I think the only solution is to buy a DDR 5.2 dongle and use my Android for now. Problem solved.

I found this while researching:

DDR5 is physically incompatible with DDR4. Its modules are a different shape, have different wiring, and require a completely different memory controller. It is impossible for any device that uses DDR4 to work with DDR5.

Now we know. Johnny, I really appreciate your help. Thank you so much.

Best regards
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