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Please don't send me to the Community page. After uninstalling and reinstalling the radio, the computer now shows I have no Bluetooth at all. I already tried everything (Device Manager, etc.) I have Sony WF-1000XM3 earbuds. I'm running a 64-bit O/S. I'm running W10 version 21H1 (OS Build 19043.928)
I bought a dongle (USB 4.0). The file manager doesn't recognize the drive. It looks like my computer isn't granting permission to the flash drive, although the port works fine with everything else. When I view the properties on the Realtek Bluetooth 4.0 Adapter, the device status indicates it's working properly.
Should I start all the Bluetooth functions that are currently on manual and put them on automatic? I uploaded the Bluetooth Audio Receiver and cannot open a connection: those options are grayed out and it's on idle. Are there other troubleshooting options I can do to fix the problem in case this doesn't work?
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I see the Sony WF-1000XM3 are designed for mobile devices so maybe that why you having trouble for Windows 10 Insider, Sony don't make software for them to use on Windows 10 devices.
Although they are Bluetooth I am not sure if both controller and connected device can talk to each other, just my thoughts.
Can you remove the Broadcom device and make sure Bluetooth device that came with the motherboard is enabled in the bios, then make sure the drivers are installed ( get the drivers from the Asus's site), then check the device manager to see if it is working, if it is then try and connect your earplugs to it.
It hard to figure out if its a problem between the Bluetooth hardware and the operating system or is it a problem between the Bluetooth device and the device you are trying to connect which is the ear plugs
You appear to need some chipset drivers. The ASUS download site is bad about hiding different drivers in the same grouping.. make sure and show all to find additional drivers.
Have you disabled the Realtek Bluetooth device? If this is an ASUS motherboard or system, can you give us the model number?
You ear buds are Bluetooth 5.0. Maybe the new build version does not like 4.0.. Bluetooth dongles are not very expensive, you could probably get a 5.0 or 5.1 one fairly cheap
What Is ACPI (Advanced Configuration and Power Interface)? (minitool.com) read a little bit about it here.
The post you were looking for was just a post to promote a site which wasn't trying to help you with your problem, its a way of spamming.
Your computer will be and have ACPI enabled and you can check by clicking computer in the device manager and I would be surprised if its causing your problem. I think Windows installs those drivers these days automatically so you don't need to look for or find them.
With Bluetooth Audio device can you try it in a friend's computer just to check it works on another computer, if it does maybe the motherboard does have a problem.
Thanks for the links! I'd forgotten about mini tool.
I'm not sure if Asus has a proprietary ACPI or whether it matters. My computer shows a generic "ACPI x64-based PC" but some of the Asus sites I ran across show "Asus ACPI..." I tried to find the driver on Asus, but 🤷♀️ I keep trying to start Bluetooth User Support, but those services simply won't start.
The Device Manager sound, video controller shows Bluetooth 8821 installed and running. I checked all the services. I had a dealer upgrade my RAM, so I'm not sure if that might have caused the problem, I think I might have to take it in to a good repair shop.
Thanks again, Bryce. I'm going to try the BIOS again. just in case I missed something...