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Please don't send me to the Community page. After uninstalling and reinstalling the radio, the computer now shows I have no Bluetooth at all. I already tried everything (Device Manager, etc.) I have Sony WF-1000XM3 earbuds. I'm running a 64-bit O/S. I'm running W10 version 21H1 (OS Build 19043.928)
I bought a dongle (USB 4.0). The file manager doesn't recognize the drive. It looks like my computer isn't granting permission to the flash drive, although the port works fine with everything else. When I view the properties on the Realtek Bluetooth 4.0 Adapter, the device status indicates it's working properly.
Should I start all the Bluetooth functions that are currently on manual and put them on automatic? I uploaded the Bluetooth Audio Receiver and cannot open a connection: those options are grayed out and it's on idle. Are there other troubleshooting options I can do to fix the problem in case this doesn't work?
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I see the Sony WF-1000XM3 are designed for mobile devices so maybe that why you having trouble for Windows 10 Insider, Sony don't make software for them to use on Windows 10 devices.
Although they are Bluetooth I am not sure if both controller and connected device can talk to each other, just my thoughts.
Can you remove the Broadcom device and make sure Bluetooth device that came with the motherboard is enabled in the bios, then make sure the drivers are installed ( get the drivers from the Asus's site), then check the device manager to see if it is working, if it is then try and connect your earplugs to it.
It hard to figure out if its a problem between the Bluetooth hardware and the operating system or is it a problem between the Bluetooth device and the device you are trying to connect which is the ear plugs
You appear to need some chipset drivers. The ASUS download site is bad about hiding different drivers in the same grouping.. make sure and show all to find additional drivers.
Have you disabled the Realtek Bluetooth device? If this is an ASUS motherboard or system, can you give us the model number?
You ear buds are Bluetooth 5.0. Maybe the new build version does not like 4.0.. Bluetooth dongles are not very expensive, you could probably get a 5.0 or 5.1 one fairly cheap
Sorry, that didn't work so I must have the wrong drivers, there are at least three different versions of the RTL8723 chip and those have revisions, so you end up with a lot of combinations.
Also, manufacturers can change the design or workings of the chip ie their drivers, so it's suited for their motherboards.
As this is a desktop can you take the side of the computer and take a picture of the Realtek chip as this will clearly show the model and the revision, if you are not sure how to take the side don't stress and I will try another way.
I found the chipset which is an 8821. I'm going to reset the BIOS. If that doesn't work, I will need to perform a factory reset (!) I've got everything backed up, but they said my documents and photos might be saved 🙄 I have learned a lot about hardware over the last 10 days. In one way, which was worth all the effort.
Thanks again. Microsoft is fortunate you're donating your time.
I thought your computer was too late to have the early chip as 8821 is Bluetooth 5,
The chip I thought it was is only 4.
Before a factory reset I would try these drivers, install both if you use Bluetooth and WiFi. https://www.realtek.com/en/component/zoo/category/rtl8812ae-software
If that too fails reset your computer,
I like to help if I can as like you and everybody else I like a error free computer and I would rather help people than watch TV much to my wife's annoyance.
Thanks for the kind words.