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Please don't send me to the Community page. After uninstalling and reinstalling the radio, the computer now shows I have no Bluetooth at all. I already tried everything (Device Manager, etc.) I have Sony WF-1000XM3 earbuds. I'm running a 64-bit O/S. I'm running W10 version 21H1 (OS Build 19043.928)
I bought a dongle (USB 4.0). The file manager doesn't recognize the drive. It looks like my computer isn't granting permission to the flash drive, although the port works fine with everything else. When I view the properties on the Realtek Bluetooth 4.0 Adapter, the device status indicates it's working properly.
Should I start all the Bluetooth functions that are currently on manual and put them on automatic? I uploaded the Bluetooth Audio Receiver and cannot open a connection: those options are grayed out and it's on idle. Are there other troubleshooting options I can do to fix the problem in case this doesn't work?
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I see the Sony WF-1000XM3 are designed for mobile devices so maybe that why you having trouble for Windows 10 Insider, Sony don't make software for them to use on Windows 10 devices.
Although they are Bluetooth I am not sure if both controller and connected device can talk to each other, just my thoughts.
Can you remove the Broadcom device and make sure Bluetooth device that came with the motherboard is enabled in the bios, then make sure the drivers are installed ( get the drivers from the Asus's site), then check the device manager to see if it is working, if it is then try and connect your earplugs to it.
It hard to figure out if its a problem between the Bluetooth hardware and the operating system or is it a problem between the Bluetooth device and the device you are trying to connect which is the ear plugs
You appear to need some chipset drivers. The ASUS download site is bad about hiding different drivers in the same grouping.. make sure and show all to find additional drivers.
Have you disabled the Realtek Bluetooth device? If this is an ASUS motherboard or system, can you give us the model number?
You ear buds are Bluetooth 5.0. Maybe the new build version does not like 4.0.. Bluetooth dongles are not very expensive, you could probably get a 5.0 or 5.1 one fairly cheap
Have you got the original manual that has a layout of the motherboard which tells you the version of the RealTek chip or in the device manager, get the Hardware Ids from the properties and post those here, once I know the correct chip I will try and find the correct drivers.
The manual on Asus's web site is a basic operating manual so doesn't tell us the information we need to know.
I had trouble here finding the drivers that work for my Bluetooth so I know what it is like trying to get things working.
I checked the manual, but there is no info on the chipset. I found the specs on C|net.
Here's the chipset data from the Device Manager. Does this help?
I am out of my element when it comes to hardware. Thank you so much, Bryce! I appreciate your help so much.
It seemed like such a simple issue...