Random freezes and black screen on WIndows 11

Anonymous
2021-07-22T17:38:09+00:00

Hi,

I recently downloaded Windows 11 on my laptop and for the first 3 days, everything went smoothly with no issues. After that, everything went down hill. I'm starting to experience random freezes as well as black screen. I have no choice but to do a hard reboot to get my laptop up and running again. The freezes and sometimes black screen happens randomly. Sometimes, it only occur once a day, other days 3 times and today, it happened about 6 times. I have no idea what might caused this issue because on the Event Viewer, it didn't tell me much. And on the Reliability Report, it just says that the device was turned off unexpectedly. I can confirm that the temperature is not the issue. And there's nothing wrong with the hardware as well because this issue I encountered with Windows 10 as well. I've sent my laptop to the store 3 times to see if there's anything wrong with the hardware but the store couldn't find anything wrong with it.

Here's what I did to try to fix this issue:

  1. I ran sfc / scannow to see if there's any corrupted files. Found nothing.
  2. I ran dism /online /cleanup-image /restorehealth. Didn't fix it.
  3. Uninstalled the updates and then reinstalled the updates. Didn't fix it.
  4. I've updated every drivers that I have.
  5. I tried to reset the PC but for some reason, the reset button doesn't work.
  6. Tried it on safe mode. Laptop froze on safe mode as well.
  7. Deleted Logitech Hub, thinking it could be the issue. But, didn't fix it either.
  8. Disabled fast start-up in BIOS.

I could be gaming, or browsing the internet or even left the laptop on idle, it would either freeze or the screen would go black, or both.

Here's my device:

MSI GS63 8RE STEALTH, NVIDIA GTX 1060, INTEL 8TH GEN CORE i7-8750H

6GB of GDDR5

16GB DDR4

Here's the Reliability Report screenshot that I took.

*Moved from Windows 11

Windows Insider program | Windows Insider preview | Install, activate, and Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-07-24T06:20:05+00:00

    Try booting from safe mode and reset the PC.

    Access the advanced menu my clicking on the start>power menu

    Hold down Shift and click on Restart.

    Click on Trouble>Advanced Options>Startup settings>Restart

    When a list appears, press F4 (Fn+F4 on laptops) to boot into safe mode.

    As it is safe mode, it doesn't have much features like the rounded corners, etc.

    Try resetting the PC from there.

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  2. Anonymous
    2021-07-24T06:09:31+00:00

    I'm trying to reset it but the laptop froze on me twice already. Now, I'm trying again for the 3rd time. And I'll update once I am able to reset it successfully.

    Thanks.

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  3. Anonymous
    2021-07-24T05:56:21+00:00

    Hi

    Thanks for getting back to the thread.

    You should try a reset of Windows 11. You have an option to keep your data there.

    Even though, keep a backup ready.

    Open Settings and go to Windows update>Recovery. Click on Reset this PC.

    Choose Keep files and apps

    Let the reset complete. It might take a long time.

    Note: After the reset, you may need to join the Windows Insider Program again.

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  4. Anonymous
    2021-07-24T05:46:26+00:00

    Hi

    Try running a disk check:

    Open command prompt as administrator and enter chkdsk /f

    When it asks if you want to run the check the next time the system restarts, enter Y

    Restart the PC and let the check finish.

    It may take some time depending on the issues with the disk.

    If that didn't work:

    Open the start menu and click on the power menu.

    Hold down the Shift key and click on Restart.

    Click on Troubleshoot>Advanced Options>Startup repair

    Let it finish.

    Thanks for the respond. I tried both and it didn't fix it. For the second one, it says that it couldn't repair my device. Not sure why.

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  5. Anonymous
    2021-07-24T05:05:08+00:00

    Hi

    Try running a disk check:

    Open command prompt as administrator and enter chkdsk /f

    When it asks if you want to run the check the next time the system restarts, enter Y

    Restart the PC and let the check finish.

    It may take some time depending on the issues with the disk.

    If that didn't work:

    Open the start menu and click on the power menu.

    Hold down the Shift key and click on Restart.

    Click on Troubleshoot>Advanced Options>Startup repair

    Let it finish.

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