This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have an Asus Zenbook. After/during the latest Windows 11 update, I am no longer able to boot into windows. I get Stop code: DRIVER PNP WATCHDOG BSOD, and sometimes INACCESSIBLE BOOT DEVICE. I can't get to the recovery environment, although BIOS is still working.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 21%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Do you know the bios version that is installed on your laptop?
I would leave VMD enabled if that what is was before you started having this problem.
In the bios under SSD drives can you take a picture of the options please
When you installed the driver which driver did you download?
At this stage it's hard to say if your hardware is failing or Windows Update installed a driver that your system shouldn't have had installed.
Hi again. The BIOS version is 2.20.0049. I reverted everything back to the original settings, so VMD is enabled. I also used the drivers from that link (non-VMD)
Whoops. i forgot this one too
Thanks and it looks like the motherboard still seeing the harddrive which is good so hopefully it is Windows with the problem, I will do some reading tonight and see if I can help you get pass this problem, unless someone can solve this problem before I can get back.
The Bios version is 312 so you have the latest and the number 2.20.0049 is the Bios Utility version, the program that you have taken the picture of, sort of confusing.
"I also used the drivers from that link (non-VMD) "
You want VMD enabled in the bios, also you want VMD drivers and make sure its for the SSD H10 series, all my links are but always worth checking*.*
Your hard drive is **** Intel® Optane™ Memory H10 with Solid StateStorage and the driver for this is **** Intel® Optane™ Memory H10 with Solid State Storage ****
read through this and let us know if any of it doesn't make sense Intel Optane Memory H Series Installation & User Guide
I read the driver update which is supposed to have a fix for your DRIVER PNP WATCHDOG error.
Note
The Intel® RST VMD driver should not be uninstalled/removed after installation. This could result in an Inaccessible Boot Device blue screen and potential data loss.
VMD device is always enabled on a platform where VMD device is deployed. There is a possible configuration where VMD does not own any device. This is an empty VMD configuration. As a result of this, the RST VMD driver should always be installed on such a platform to avoid a yellow bang device in Window’s Device Manager
use iastorVD file , have you used 7z or Windows by unzipping a file download as I would download the zipped package, extract to a USB stick so when you need to install the driver.
Hopefully the harddrive will show up once this driver is installed