Fingerprint Sensor Not Working After Windows 11 Update

Anonymous
2021-07-02T05:36:51+00:00

I have an Asus Vivobook 14 X413JA.

Yesterday, I downloaded the windows 11 insider preview build from the dev channel, but I was disappointed to find that windows hello couldn't recognize my fingerprint when I tried to log in.

I tried uninstalling and reinstalling the drivers of my fingerprint sensor but still, it doesn't work.

Windows Insider program | Windows Insider preview | Install, activate, and Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-07-08T15:16:31+00:00

I have an Acer Aspire A515-55

Window 11 PRO Version 10.0.22000 Build 22000

I have the same problem with the fingerprint reader

I downloaded the driver for this laptop from Acer and installed it for a fresh install. This did nothing.

Then I followed your instructions and my credential manager was set to "manual". I changed it to "automatic" through a local account then went back to my MS account. I removed my old fingerprint from "Windows Hello" then put a new one in. When I closed the laptop and reopened it the fingerprint reader worked. When I rebooted it would not. It seems it isn't being saved for some reason.

We're investigating the issue. In the mean time, please feel free to add your issue to Feedback Hub. Appreciate your patience.

-Eddie

Was this answer helpful?

40+ people found this answer helpful.
0 comments

127 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-12-23T16:38:41+00:00

    fingerprint is not acepted

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-12-22T13:39:24+00:00

    I deleted it, restated computer and it was reinstalled and works fine now.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-12-21T11:37:22+00:00

    same here bro i feel ur pain ... been struggling with it for awhile now and no luck either...

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-12-18T17:04:59+00:00

    Mee too same model Ryzen 4500U. My finger print reader stopped working when in win 10 if i remember clearly it was either win 10 update or BIOS update. After that no matter how many times i try to install fp driver the device manager doesn't detect it and after win 11 update also no hope. Tried everything including clean install but no hope so far.

    Was this answer helpful?

    0 comments