Fingerprint Sensor Not Working After Windows 11 Update

Anonymous
2021-07-02T05:36:51+00:00

I have an Asus Vivobook 14 X413JA.

Yesterday, I downloaded the windows 11 insider preview build from the dev channel, but I was disappointed to find that windows hello couldn't recognize my fingerprint when I tried to log in.

I tried uninstalling and reinstalling the drivers of my fingerprint sensor but still, it doesn't work.

Windows Insider program | Windows Insider preview | Install, activate, and Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-07-08T15:16:31+00:00

I have an Acer Aspire A515-55

Window 11 PRO Version 10.0.22000 Build 22000

I have the same problem with the fingerprint reader

I downloaded the driver for this laptop from Acer and installed it for a fresh install. This did nothing.

Then I followed your instructions and my credential manager was set to "manual". I changed it to "automatic" through a local account then went back to my MS account. I removed my old fingerprint from "Windows Hello" then put a new one in. When I closed the laptop and reopened it the fingerprint reader worked. When I rebooted it would not. It seems it isn't being saved for some reason.

We're investigating the issue. In the mean time, please feel free to add your issue to Feedback Hub. Appreciate your patience.

-Eddie

Was this answer helpful?

40+ people found this answer helpful.
0 comments

127 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2021-07-07T14:03:42+00:00

    The same happens to me also.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-07-07T11:12:35+00:00

    I am facing the same issue with my Asus X409JA laptop.
    I have installed Windows 11's insider build almost 20 times but this problem never seems to go away.

    Sometimes the FP sensor will work, but it will not recognise the registered fingerprints, and at other times, after waking up from sleep or rebooting the sensor just wont work.

    I am highly irritated and hope that MS fixes this soon.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-07-07T10:12:27+00:00

    I have tried this and this solution works. Thanks

    Was this answer helpful?

    0 comments