Fingerprint Sensor Not Working After Windows 11 Update

Anonymous
2021-07-02T05:36:51+00:00

I have an Asus Vivobook 14 X413JA.

Yesterday, I downloaded the windows 11 insider preview build from the dev channel, but I was disappointed to find that windows hello couldn't recognize my fingerprint when I tried to log in.

I tried uninstalling and reinstalling the drivers of my fingerprint sensor but still, it doesn't work.

Windows Insider program | Windows Insider preview | Install, activate, and Windows update

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Anonymous
2021-07-08T15:16:31+00:00

I have an Acer Aspire A515-55

Window 11 PRO Version 10.0.22000 Build 22000

I have the same problem with the fingerprint reader

I downloaded the driver for this laptop from Acer and installed it for a fresh install. This did nothing.

Then I followed your instructions and my credential manager was set to "manual". I changed it to "automatic" through a local account then went back to my MS account. I removed my old fingerprint from "Windows Hello" then put a new one in. When I closed the laptop and reopened it the fingerprint reader worked. When I rebooted it would not. It seems it isn't being saved for some reason.

We're investigating the issue. In the mean time, please feel free to add your issue to Feedback Hub. Appreciate your patience.

-Eddie

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  1. Anonymous
    2021-12-02T08:40:33+00:00

    For me the Goodix drivers were downloaded, once I installed the optional Windows Updates (contained an Asus Firmware in the list).

    Go to: Settings -> Windows Update -> Advanced Options -> Optional Updates -> Driver Update.

    In the original list I had several "duplicates" from Intel, so only took one of each together with the ASUS firmware.

    After this first installation of Windows Updates and a restart, Windows suddenly indentified the Goodix and downloaded the drivers. (also the unknown devices in the device manager started to be correctly identified).

    PS: The Intel Graphics card driver I downloaded from ASUS as clearly the windows version had a problem with the screen brightness and going in standby.
    PPS: Intel chipset was also updated.

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  2. Anonymous
    2021-07-06T11:15:05+00:00

    I am using ASUS Vivobook S433EA-AM501TS and I am facing the same issue. So I think its driver error with respect to many ASUS laptops

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  3. Anonymous
    2021-07-06T08:25:51+00:00

    Same to me, I'm using an Asus Vivobook 15 x512da

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  4. VARADHARAJAN K 9,726 Reputation points Volunteer Moderator
    2021-07-02T05:43:26+00:00

    this May be from driver incompatible issues.

    external usb fingerprint reader is working on Vivobook 15 X542UQ . I too installed windows 11 insider preview. Fingerprint reader is working fine

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