Fingerprint Sensor Not Working After Windows 11 Update

Anonymous
2021-07-02T05:36:51+00:00

I have an Asus Vivobook 14 X413JA.

Yesterday, I downloaded the windows 11 insider preview build from the dev channel, but I was disappointed to find that windows hello couldn't recognize my fingerprint when I tried to log in.

I tried uninstalling and reinstalling the drivers of my fingerprint sensor but still, it doesn't work.

Windows Insider program | Windows Insider preview | Install, activate, and Windows update

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Anonymous
2021-07-08T15:16:31+00:00

I have an Acer Aspire A515-55

Window 11 PRO Version 10.0.22000 Build 22000

I have the same problem with the fingerprint reader

I downloaded the driver for this laptop from Acer and installed it for a fresh install. This did nothing.

Then I followed your instructions and my credential manager was set to "manual". I changed it to "automatic" through a local account then went back to my MS account. I removed my old fingerprint from "Windows Hello" then put a new one in. When I closed the laptop and reopened it the fingerprint reader worked. When I rebooted it would not. It seems it isn't being saved for some reason.

We're investigating the issue. In the mean time, please feel free to add your issue to Feedback Hub. Appreciate your patience.

-Eddie

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  1. Anonymous
    2021-11-01T12:28:29+00:00

    I have a HP Pavilion and after the windows 11 update my fingerprint scanner doesn't work

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  2. Anonymous
    2021-10-30T07:46:25+00:00

    Suffering the same problem. Window hello does not recognize the finger print scanner on my pc. Would this be fixed soon or I can return to windows 10.

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  3. Anonymous
    2021-10-30T00:00:21+00:00

    I have an ASUS Vivobook M570dd and I have the same problem when I want to setup fingerprint it says "Sorry, somthing went wrong" . I uninstalled driver and reinstalled it but nothing change

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  4. Anonymous
    2021-10-29T16:49:34+00:00

    SOLVED on my Asus A412F.

    After I installed windows 11 preview, my fingerprint didn't work at all as it worked smoothly and fast on my previous Windows 10. My driver ELAN fingerprint is updated and works normally in the device manager. But still can not use my fingerprint credential option. Only PIN or Password.

    First, I try to change my microsoft account to a local account.

    1. Go to settings > account > Your info.
    2. Select Sign in with a local account instead.
    3. Type the user name, password, and password hint for your new account. ...
    4. Select Next, then select Sign out and finish.

    Second, this happens because The Credential Management service is disabled (not automatic).

    1. Press Win+R and type services.msc
    2. Find the service named "Credential Manager"
    3. Double click it
    4. Check if the initialization parameter is set to "Automatic"
    5. If it's not, that was the culprit, enable it.
    6. On Log On tab, Log On As: Local System Account. Check Allow service to interact with desktop.
    7. Click OK.
    8. Then restart.

    UPDATE :

    Looks like this is somehow is the temporal solution. After some time shutdown and/restart didn't work anymore. Trying several possibles, still won't come out.

    Now just hold my coffee cup and sit.

    I faced the same problem with my Lenovo ThinkPad E15.

    After going through the comments on this post, I did not add or sign in with local account.
    I followed your second step i.e. I just set the initialization parameter of 'Credential Manager' to 'Automatic'. Then re-started the laptop and fingerprint sensor started working. Re-started the laptop two times and on both occasions, finger print sensor worked.

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