Snipping Tool issues with Build 25295

Anonymous
2023-02-11T14:14:11+00:00

Split from this thread.

Sure did. Tried also repair and reset.

It didn't help.

Would be nice to be able to install older versions in cases like this.

Hi Sibro,

I solved the Snipping Tool problem by restoring 25284 and then upgrading to 25295 directly, skipping 25290.1000 and 25290.1010.

Snipping tool works fine now on the same machine that was failing when it went from 25290.1010 to 25295.1000.

Go figure!

What made me suspicious was that error on DCOM 25290.1010.

Windows Insider program | Windows Insider preview | Desktop environment and Start menu

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  1. Anonymous
    2023-02-12T06:21:34+00:00

    New button is working fine on two devices and fails on two devices.

    I bet they are the same 2 devices that had the tzsync.exe problem?

    Check if you have both versions of these 2 Apps, the old ones were left over after the update to 25295. 🤣🤷‍♂️

    I think the 25290.1010 should not be there anymore and it is causing the problems.

    MicrosoftWindows.Client.Core MicrosoftWindows.Client.Core_1000.25290.1010.0_x64__cw5n1h2txyewy

    MicrosoftWindows.Client.Core MicrosoftWindows.Client.Core_1000.25295.1000.0_x64__cw5n1h2txyewy

    MicrosoftWindows.Client.CBS MicrosoftWindows.Client.CBS_1000.25290.1010.0_x64__cw5n1h2txyewy

    MicrosoftWindows.Client.CBS MicrosoftWindows.Client.CBS_1000.25295.1000.0_x64__cw5n1h2txyewy

    Also, check the errors in Event Viewer, it logs an error every time you click on the + New button.

    These 2 commands on P.S. fix the problem and eliminate the duplicate with the old version 25290.1010. 👍

    Get-AppxPackage MicrosoftWindows.Client.Core -AllUsers | Reset-AppxPackage

    Get-AppxPackage MicrosoftWindows.Client.CBS -AllUsers | Reset-AppxPackage

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  2. Pauli O 16,380 Reputation points Volunteer Moderator
    2023-02-12T06:16:32+00:00

    New button is working fine on two devices and fails on two devices.

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  3. Anonymous
    2023-02-12T05:24:09+00:00

    Before fixing the problem both versions were present, 25290.1010 and 25295.1000. 🤣🤷‍♂️

    After issuing

    Get-AppxPackage MicrosoftWindows.Client.Core -AllUsers | Reset-AppxPackage

    only latest version was left.

    I also noticed that the same issue exists for another App that shows both versions:

    MicrosoftWindows.Client.CBS MicrosoftWindows.Client.CBS_1000.25290.1010.0_x64__cw5n1h2txyewy

    MicrosoftWindows.Client.CBS MicrosoftWindows.Client.CBS_1000.25295.1000.0_x64__cw5n1h2txyewy

    So, I did the same command for this duplicate App and that eliminated the duplicate old version that could have created another issue. 😉

    Get-AppxPackage MicrosoftWindows.Client.CBS -AllUsers | Reset-AppxPackage

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  4. Anonymous
    2023-02-12T04:37:29+00:00

    I just found a second system with the same bug, as the previous one it shows the error on MicrosoftWindows.Client.Core_1000.25290.1010.0_x64.

    I'll fix this too the same way. 😎😉

    Added recording to the original FBH report.

    Image

    https://aka.ms/AAjlve4

    Image

    After fixing it it opened like this with the message in the middle of the screen:

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  5. Anonymous
    2023-02-11T20:29:29+00:00

    FIXED with the code, cheers, funny last night I tried reinstalling through the Store and looked at the code but thought re-installing would work and then started watching youtube

    Well, the problem was not on the Snipping Tool App.

    It was on the MicrosoftWindows.Client.Core old version 25290.1010 that was left in after the 25295 update.

    That P.S. command just activated the correct one and solved the problem. 👍

    Glad it worked for you too. 😉

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