Get Updates in Microsoft Store doesn't find any updates

Anonymous
2022-10-17T11:42:36+00:00

Original post: https://answers.microsoft.com/en-us/insider/forum/all/get-updates-in-microsoft-store-doesnt-find-any/c1206dc7-5a18-41d1-8462-fa0bc57dfd8f 

When clicking Get updates in Microsoft Store on my Surface Pro X, an error shows and this output goes to Event Viewer:

Faulting application name: svchost.exe_InstallService, version: 10.0.22621.1, time stamp: 0x11d40c87

Faulting module name: ntdll.dll, version: 10.0.22621.607, time stamp: 0xf58ab5f3

Exception code: 0xc0000409

Fault offset: 0x00000000000122a8

Faulting process id: 0x0x2228

Faulting application start time: 0x0x1D8E0D60DAAE84D

Faulting application path: C:\WINDOWS\System32\svchost.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 0a75ed8c-2a91-4d5b-aa5d-98eff0a8b1dc

Faulting package full name:

Faulting package-relative application ID:

Submitted Feedback: https://aka.ms/AAiewtp 

I have tried resetting Microsoft Store, DISM repair and the regular steps. I have also submitted this issue to Microsoft Support under case #2210150060000047

What else can I do? I want to avoid reinstalling my device again. It seems to be ARM64 related issue.

Windows Insider program | Windows Insider preview | Microsoft Store

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Anonymous
2022-10-20T21:59:34+00:00

So after toying around with WinDbg, I found the issue, mostlikely caused by: microsoft.gamingservices_8wekyb3d8bbwe

I uninstalled it and all the things it brought into the system with commands from here: https://answers.microsoft.com/en-us/windows/forum/all/win11-xbox-ms-stores-aoe/0c37438c-e512-4a56-acae-e5b020d8eed1 and everything now works...

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  1. Syed Ali Zamin Shah 1,435 Reputation points MVP
    2022-10-20T23:18:23+00:00

    I am glad to see your issue is fixed now.

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  2. Anonymous
    2022-10-18T07:54:32+00:00

    Thanks, I have tried it, and still the same. As I stated above also: "I have tried resetting Microsoft Store, DISM repair and the regular steps."

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  3. BryceSor 5,500 Reputation points Volunteer Moderator
    2022-10-18T07:48:35+00:00

    Hi Jan Hajek,

    Try Repair and Reset under settings, apps, MS Store.

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  4. Syed Ali Zamin Shah 1,435 Reputation points MVP
    2022-10-17T23:16:53+00:00

    If you done everything and also report this issue in feedback hub then you should wait for some time I hope in next windows build you get fix for this issue.

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