Hi,
Thank you for writing to Microsoft Community Forums.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:
- What is the make and model of the PCs/motherboards?
- What is the make and model of the Processor?
- Does it meet all the specified system requirements?
- Did you run the PC health check tool earlier?
- Are you getting any blue screen error?
Seems that the Cortana app is causing this issue, in that case we would suggest you to Reset Cortana and check. Please perform the below steps:
- Press Windows + I key to open Windows Settings.
- Click on Apps and select Apps & feature from the left pane.
- Scroll and look for the Cortana app.
- Select the app and click on Advanced option.
- Click on Reset and once you see a tick mark, then relaunch and check.
Also, try booting your PC in clean boot. Refer to the article on How to perform a clean boot in Windows
**Note:**Clean Boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Also, you may not be able to use some programs in clean boot.
If performing a clean boot fixes the issue then, please refer to the section How to determine what is causing the problem after you do a clean boot to check which program is causing the issue.
Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting to boot the computer in to normal mode after troubleshooting.
Regards,
Aditya Roy
Microsoft Community – Moderator