I have found out that my Rewards account was suspended today. I was not given notice, nor explanation, and since I'm not one who is constantly checking my rewards, I'm not sure how long this was going on. What I remember is that I had something of around 50k points, as I would use Bing pretty liberally. This is the message I get when going to my Rewards dash: Your Microsoft Rewards account has been suspended. Our research indicates that you or your Microsoft Rewards account has engaged in one or more violations of the Microsoft Services Agreement , which may include, but is not limited to: Maintaining multiple user accounts per household Opening more than one user account per individual Residing outside of the supported regions Providing inaccurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address Using a service intended to confuse your true IP address or your location Using a bot, cheat code, macro or other automated method to participate in Microsoft Rewards Learn more about the Microsoft Rewards program I have tried contacting Rewards support, but it informs me that because I'm not following the rules, I can't contact support. All the message boxes are grayed out and I can't type in them. So I can't ask what I'm not following, nor can I ask for an appeal in case I tripped over a terms of service without knowing, or if it was just a glitch. I don't even know if I actually did violate ToS, as reading over the rules, it's not presently clear what I might've done. If I actually did something that I'm not inclined to correct, I would at least like to know. (I have had the Rewards account for quite a while, and this is the first time any issue came up.) I have contacted Microsoft Support, but they had no jurisdiction over Rewards, so they couldn't tell me what I was looking for. They directed me here. I just want to know: What did I do wrong, was it legitimate, and if/how I can correct it.

I'm on the ASDA (Autism spectrum disorder with Aspergers) MY ACCOUNT HAS BEEN SUSPENDED FOR NO REASON AT ALL. I HAVE TRIED MULTIPLE TIMES TO CONTACT BUT I GET THE DEAF EARS TREATMENT. WHAT IS THE POINT ON PLAYING AN XBOX GAME WHEN I CANT COLLECT THE POINTS.... IT HAS BEEN SUSPENDED FOR OVER 2 MONTHS NOW AND IM STILL GETTING NO REPLY OR I GET THE PROBLEM SOLVED WHEN IT HASNT... THIS IS ABSOLUTELY DISGRACEFUL HOW IM GETTING TREATMENT. I WILL BE GOING TO THE MEDIA IF IT DOESN'T GET RESOLVED... IM NOT EVEN GETTING TOLD WHAT I DID TO DESERVE THIS SUSPENSION. IF ANYONE CARES AND WANTS TO FIX THIS ISSUE PLEASE LOOK UNDER THE YoshiAngel82 account. I HAVE ALMOST BEEN HOSPITALISED DUE TO MY LEVELS BEEN SO OUT OF CONTROL. MY HOUSEMATE HAS EVEN TRIED TO CONTACT YOU, IVE ALSO USED MY OTHER ACCOUNT TO GET THROUGH.. WHATS THE POINT IN HAVING AN XBOX WHEN I CANT EARN POINTS AND WHEN MY HUBBY, HOUSE MATE AND BEST FRIEND COLLECT THERES..

Same here honestly it feels like they’re suspending people for making too much on rewards, I’ve tried to submit a request on my backup account but they keep telling me the account isn’t related to the one thats suspended and to submit another one under the account thats suspended which I can’t so I got nothing I had ruffly $80 worth of points on my account and honestly if I was just able to use them I wouldn’t care but they keep showing my points in my face whenever I do anything and tell me to get a rewards account so it just blows.

The same for me, account suspended in December, tried the contact help form, all boxes greyed out, used my sons account to use the form only to be told i have no issue once i got contact. Absolute joke, no one wants to help, i have not violated any terms or conditions, had 50,000+ points in my account!

Rewards Account Suspended without Explanation and Unable to Contact Rewards Support

Anonymous

I have found out that my Rewards account was suspended today. I was not given notice, nor explanation, and since I'm not one who is constantly checking my rewards, I'm not sure how long this was going on. What I remember is that I had something of around 50k points, as I would use Bing pretty liberally.

This is the message I get when going to my Rewards dash:
Your Microsoft Rewards account has been suspended. Our research indicates that you or your Microsoft Rewards account has engaged in one or more violations of the Microsoft Services Agreement, which may include, but is not limited to:

Maintaining multiple user accounts per household
Opening more than one user account per individual
Residing outside of the supported regions
Providing inaccurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address
Using a service intended to confuse your true IP address or your location
Using a bot, cheat code, macro or other automated method to participate in Microsoft Rewards

Learn moreabout the Microsoft Rewards program

I have tried contacting Rewards support, but it informs me that because I'm not following the rules, I can't contact support. All the message boxes are grayed out and I can't type in them. So I can't ask what I'm not following, nor can I ask for an appeal in case I tripped over a terms of service without knowing, or if it was just a glitch. I don't even know if I actually did violate ToS, as reading over the rules, it's not presently clear what I might've done. If I actually did something that I'm not inclined to correct, I would at least like to know.

(I have had the Rewards account for quite a while, and this is the first time any issue came up.)

I have contacted Microsoft Support, but they had no jurisdiction over Rewards, so they couldn't tell me what I was looking for. They directed me here.

I just want to know: What did I do wrong, was it legitimate, and if/how I can correct it.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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71 answers

Anonymous

2024-01-15T18:28:38+00:00

I have the same issue.
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2 people found this answer helpful.

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Anonymous

2024-03-02T00:52:01+00:00

I'm on the ASDA (Autism spectrum disorder with Aspergers) MY ACCOUNT HAS BEEN SUSPENDED FOR NO REASON AT ALL. I HAVE TRIED MULTIPLE TIMES TO CONTACT BUT I GET THE DEAF EARS TREATMENT. WHAT IS THE POINT ON PLAYING AN XBOX GAME WHEN I CANT COLLECT THE POINTS.... IT HAS BEEN SUSPENDED FOR OVER 2 MONTHS NOW AND IM STILL GETTING NO REPLY OR I GET THE PROBLEM SOLVED WHEN IT HASNT... THIS IS ABSOLUTELY DISGRACEFUL HOW IM GETTING TREATMENT. I WILL BE GOING TO THE MEDIA IF IT DOESN'T GET RESOLVED... IM NOT EVEN GETTING TOLD WHAT I DID TO DESERVE THIS SUSPENSION.

IF ANYONE CARES AND WANTS TO FIX THIS ISSUE PLEASE LOOK UNDER THE YoshiAngel82 account. I HAVE ALMOST BEEN HOSPITALISED DUE TO MY LEVELS BEEN SO OUT OF CONTROL. MY HOUSEMATE HAS EVEN TRIED TO CONTACT YOU, IVE ALSO USED MY OTHER ACCOUNT TO GET THROUGH.. WHATS THE POINT IN HAVING AN XBOX WHEN I CANT EARN POINTS AND WHEN MY HUBBY, HOUSE MATE AND BEST FRIEND COLLECT THERES..
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3 people found this answer helpful.

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Anonymous

2024-03-15T04:34:33+00:00

Something rewards bing problem
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Anonymous

2024-03-26T17:24:02+00:00

Same here honestly it feels like they’re suspending people for making too much on rewards, I’ve tried to submit a request on my backup account but they keep telling me the account isn’t related to the one thats suspended and to submit another one under the account thats suspended which I can’t so I got nothing I had ruffly $80 worth of points on my account and honestly if I was just able to use them I wouldn’t care but they keep showing my points in my face whenever I do anything and tell me to get a rewards account so it just blows.
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1 person found this answer helpful.

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Anonymous

2024-03-27T21:04:44+00:00

The same for me, account suspended in December, tried the contact help form, all boxes greyed out, used my sons account to use the form only to be told i have no issue once i got contact.

Absolute joke, no one wants to help, i have not violated any terms or conditions, had 50,000+ points in my account!
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