Rewards Account Suspended without Explanation and Unable to Contact Rewards Support

Anonymous
2023-12-05T06:13:28+00:00

I have found out that my Rewards account was suspended today. I was not given notice, nor explanation, and since I'm not one who is constantly checking my rewards, I'm not sure how long this was going on. What I remember is that I had something of around 50k points, as I would use Bing pretty liberally.

This is the message I get when going to my Rewards dash:
Your Microsoft Rewards account has been suspended. Our research indicates that you or your Microsoft Rewards account has engaged in one or more violations of the Microsoft Services Agreement, which may include, but is not limited to:

  • Maintaining multiple user accounts per household
  • Opening more than one user account per individual
  • Residing outside of the supported regions
  • Providing inaccurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address
  • Using a service intended to confuse your true IP address or your location
  • Using a bot, cheat code, macro or other automated method to participate in Microsoft Rewards

Learn moreabout the Microsoft Rewards program

I have tried contacting Rewards support, but it informs me that because I'm not following the rules, I can't contact support. All the message boxes are grayed out and I can't type in them. So I can't ask what I'm not following, nor can I ask for an appeal in case I tripped over a terms of service without knowing, or if it was just a glitch. I don't even know if I actually did violate ToS, as reading over the rules, it's not presently clear what I might've done. If I actually did something that I'm not inclined to correct, I would at least like to know.

(I have had the Rewards account for quite a while, and this is the first time any issue came up.)

I have contacted Microsoft Support, but they had no jurisdiction over Rewards, so they couldn't tell me what I was looking for. They directed me here.

I just want to know: What did I do wrong, was it legitimate, and if/how I can correct it.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-12-15T18:26:29+00:00

    Hello Microsoft reward support team please my Microsoft reward account unsuspend and recover | please give me my gift card code and recover this my account

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  2. Anonymous
    2024-11-22T06:15:17+00:00

    Please unblock me i didn't done anything

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  3. Anonymous
    2024-11-13T10:17:12+00:00

    Hello! I'm Jen, and I'd be happy to help you out with this issue.

    I’m sorry to hear you’re experiencing this issue. May I ask if you have used VPN while earning points in Microsoft Rewards? Please note that using VPN is not advisable as it violates Microsoft’s Terms of Services: https://www.microsoft.com/en-us/servicesagreement/. Also, please ensure you’re not sharing the same phone number with other accounts and you’re not using a VoIP number when redeeming as doing so violates the program policy and may result in account suspension. Thank you for your understanding.

    I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further.

    Best Regards!
    Jen :)

    I am facing the same problem.

    My account '******@outlook.com'

    is suspended and showing 'Your Microsoft Rewards account has been suspended.' For no reason. I am unable to connect you. I have about 8500 points. Help me. I have not used any vpn. I want to redeem my hardwork points which I earned searching hours on bing

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  4. Anonymous
    2024-11-13T00:18:54+00:00

    why i'm suspended i'm just claim my reward??

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  5. Anonymous
    2024-10-26T03:11:41+00:00

    Hey I have been haveing this same issue around the same time as this guy. May I also ask for help getting un banned.

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