I have found out that my Rewards account was suspended today. I was not given notice, nor explanation, and since I'm not one who is constantly checking my rewards, I'm not sure how long this was going on. What I remember is that I had something of around 50k points, as I would use Bing pretty liberally. This is the message I get when going to my Rewards dash: Your Microsoft Rewards account has been suspended. Our research indicates that you or your Microsoft Rewards account has engaged in one or more violations of the Microsoft Services Agreement , which may include, but is not limited to: Maintaining multiple user accounts per household Opening more than one user account per individual Residing outside of the supported regions Providing inaccurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address Using a service intended to confuse your true IP address or your location Using a bot, cheat code, macro or other automated method to participate in Microsoft Rewards Learn more about the Microsoft Rewards program I have tried contacting Rewards support, but it informs me that because I'm not following the rules, I can't contact support. All the message boxes are grayed out and I can't type in them. So I can't ask what I'm not following, nor can I ask for an appeal in case I tripped over a terms of service without knowing, or if it was just a glitch. I don't even know if I actually did violate ToS, as reading over the rules, it's not presently clear what I might've done. If I actually did something that I'm not inclined to correct, I would at least like to know. (I have had the Rewards account for quite a while, and this is the first time any issue came up.) I have contacted Microsoft Support, but they had no jurisdiction over Rewards, so they couldn't tell me what I was looking for. They directed me here. I just want to know: What did I do wrong, was it legitimate, and if/how I can correct it.

It's pointless to ask here, you'll get the same canned responses they give everyone. Been more than a week and I still haven't gotten a response from my ticket. Never had problems with my account and sudden suspension out of nowhere. It really sucks.

I fill a form but don't reply in. 24 hours. I am not break any rules. But my account was suspended. Without any proper reason and you not tell which rules are break my through. Firstly you clear How to identify a phone number not enroll another email. Earlier it used to show Microsoft Edge Earlier Microsoft Edge used to show that this number already exists, you enter another number, now it was not visible.

I am aware of that. But I was also directed here by Microsoft support, so I'm kind of running low on options on what to do. I also know that sometimes someone who does work with Microsoft responds, so at the very least, it would be able to bring attention to this problem.

Sorry to hear about that. Please note that this community is just a user to user forum. We don't have access to any user accounts. If you're still unable to fill out the form using a different device or browser, I'm afraid the only way to send a support request is by using someone else's account or creating a new one. Please make sure to include the email address associated with your Microsoft account. I appreciate your patience and understanding. Kind Regards.

Rewards Account Suspended without Explanation and Unable to Contact Rewards Support

Anonymous

I have found out that my Rewards account was suspended today. I was not given notice, nor explanation, and since I'm not one who is constantly checking my rewards, I'm not sure how long this was going on. What I remember is that I had something of around 50k points, as I would use Bing pretty liberally.

This is the message I get when going to my Rewards dash:
Your Microsoft Rewards account has been suspended. Our research indicates that you or your Microsoft Rewards account has engaged in one or more violations of the Microsoft Services Agreement, which may include, but is not limited to:

Maintaining multiple user accounts per household
Opening more than one user account per individual
Residing outside of the supported regions
Providing inaccurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address
Using a service intended to confuse your true IP address or your location
Using a bot, cheat code, macro or other automated method to participate in Microsoft Rewards

Learn moreabout the Microsoft Rewards program

I have tried contacting Rewards support, but it informs me that because I'm not following the rules, I can't contact support. All the message boxes are grayed out and I can't type in them. So I can't ask what I'm not following, nor can I ask for an appeal in case I tripped over a terms of service without knowing, or if it was just a glitch. I don't even know if I actually did violate ToS, as reading over the rules, it's not presently clear what I might've done. If I actually did something that I'm not inclined to correct, I would at least like to know.

(I have had the Rewards account for quite a while, and this is the first time any issue came up.)

I have contacted Microsoft Support, but they had no jurisdiction over Rewards, so they couldn't tell me what I was looking for. They directed me here.

I just want to know: What did I do wrong, was it legitimate, and if/how I can correct it.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2024-01-15T18:28:38+00:00

I have the same issue.
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Anonymous

2023-12-07T10:39:06+00:00

It's pointless to ask here, you'll get the same canned responses they give everyone. Been more than a week and I still haven't gotten a response from my ticket. Never had problems with my account and sudden suspension out of nowhere. It really sucks.
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30+ people found this answer helpful.

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Anonymous

2023-12-07T04:40:36+00:00

I fill a form but don't reply in. 24 hours.

I am not break any rules. But my account was suspended. Without any proper reason and you not tell which rules are break my through.

Firstly you clear How to identify a phone number not enroll another email.

Earlier it used to show Microsoft Edge Earlier Microsoft Edge used to show that this number already exists, you enter another number, now it was not visible.
Was this answer helpful?

4 people found this answer helpful.

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Anonymous

2023-12-07T02:51:53+00:00

I am aware of that. But I was also directed here by Microsoft support, so I'm kind of running low on options on what to do.

I also know that sometimes someone who does work with Microsoft responds, so at the very least, it would be able to bring attention to this problem.
Was this answer helpful?

3 people found this answer helpful.

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Anonymous

2023-12-07T02:25:50+00:00

Sorry to hear about that. Please note that this community is just a user to user forum. We don't have access to any user accounts. If you're still unable to fill out the form using a different device or browser, I'm afraid the only way to send a support request is by using someone else's account or creating a new one. Please make sure to include the email address associated with your Microsoft account. I appreciate your patience and understanding.

Kind Regards.
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