I have found out that my Rewards account was suspended today. I was not given notice, nor explanation, and since I'm not one who is constantly checking my rewards, I'm not sure how long this was going on. What I remember is that I had something of around 50k points, as I would use Bing pretty liberally. This is the message I get when going to my Rewards dash: Your Microsoft Rewards account has been suspended. Our research indicates that you or your Microsoft Rewards account has engaged in one or more violations of the Microsoft Services Agreement , which may include, but is not limited to: Maintaining multiple user accounts per household Opening more than one user account per individual Residing outside of the supported regions Providing inaccurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address Using a service intended to confuse your true IP address or your location Using a bot, cheat code, macro or other automated method to participate in Microsoft Rewards Learn more about the Microsoft Rewards program I have tried contacting Rewards support, but it informs me that because I'm not following the rules, I can't contact support. All the message boxes are grayed out and I can't type in them. So I can't ask what I'm not following, nor can I ask for an appeal in case I tripped over a terms of service without knowing, or if it was just a glitch. I don't even know if I actually did violate ToS, as reading over the rules, it's not presently clear what I might've done. If I actually did something that I'm not inclined to correct, I would at least like to know. (I have had the Rewards account for quite a while, and this is the first time any issue came up.) I have contacted Microsoft Support, but they had no jurisdiction over Rewards, so they couldn't tell me what I was looking for. They directed me here. I just want to know: What did I do wrong, was it legitimate, and if/how I can correct it.

Same thing for me... more than 100€ of points earned using their services and playing with xbox... After some emails written with a secondary account, created specifically for this problem (recommended by Microsoft general telephone support), in which they asked me for screenshots of the darkened form to ask for assistance, and they couldn't open them (simple jpegs...). In the end I was told that the block is due to the PROBABLE use of a bot... I barely know what it is and I don't have the faintest idea of how to use a bot. I was also told that by continuing to use their services in a genuine way it will be unblocked (I copy the original Italian text received): "Ciao, Questa è Carla del supporto Microsoft Rewards che ti assiste con SR # 7050167749. Innanzitutto, mi scuso per la risposta ritardata. Desidero inoltre ringraziarvi per la paziente attesa e per aver fornito i dettagli necessari. Sappiate che lo apprezziamo davvero. Capisco che stai ricevendo un messaggio di errore che indica che il tuo account è stato sospeso quando hai provato a riscattare il tuo premio. So quanto sia importante per te utilizzare i tuoi punti guadagnati duramente per riscattare la ricompensa desiderata. Permettimi di aiutarti. A seguito della nostra revisione, sembra che il tuo account Microsoft Rewards potrebbe non essere completamente allineato con le condizioni descritte nel Contratto di Servizi Microsoft . In particolare, è importante da notare che quando si utilizza Bing per la ricerca, è necessario farlo manualmente e in buona fede per scopi di ricerca personale. Ciò significa che le query immesse da bot, macro o qualsiasi Altri mezzi automatizzati o fraudolenti non sono conformi alle nostre linee guida. La buona notizia è che le restrizioni sul tuo account Rewards saranno automaticamente sollevato nei prossimi giorni quando rileveremo un comportamento di ricerca più genuino. Incoraggiamo utilizzare la ricerca di Bing in modo naturale e autentico per garantire un esperienza con Microsoft Rewards. In caso di domande, si prega di aprire un nuovo caso qui in qualsiasi momento. Siamo qui per aiutarti. Grazie per essere un membro fedele di Microsoft Rewards. Scopri di più su Microsoft Rewards **** Saluti, Carla Servizio clienti e supporto tecnico Microsoft **** Your support request number is 7050167749 support request number if you need it." Even after continuing to use their services and play with the xbox and pc my account is still suspended and now I receive the same emails telling me that I cannot receive assistance because the email I am writing from is not that of the suspended MS rewads account, the last one is this one received today: Ciao! ******Buona giornata! Spero che tu stia bene. Questo è Evan del supporto Microsoft Rewards e oggi sarò il tuo specialista.********Ti ringraziamo molto per il tuo contatto in merito al tuo problema con l'account. Al momento del controllo, hai segnalato che il tuo account è stato sospeso. Conosciamo il tuo desiderio di riavere il tuo account. Comprendiamo la tua necessità di una soluzione a questo problema. Potete essere certi che ci stiamo concentrando sulla ricerca di una soluzione.********Dopo aver esaminato il tuo account, abbiamo stabilito che l'account associato a questa richiesta di servizio non è correlato al problema specifico che stai segnalando.********Per garantire un supporto accurato e rispettare le nostre politiche sulla privacy, ti chiediamo gentilmente di inviare un nuovo modulo di richiesta di servizio utilizzando il tuo account Microsoft Rewards. Questo ci consentirà di assisterti meglio con la tua preoccupazione.** Per presentare una nuova richiesta di servizio, attenersi alla seguente procedura: Disconnettersi da tutti gli account Microsoft. Visita il modulo di supporto di Microsoft Rewards facendo clic qui https://rewards.bing.com/support **** **** Accedi utilizzando le credenziali del tuo account Microsoft Rewards. Ora puoi procedere alla compilazione del modulo elettronico con la tua nuova richiesta. **********Se il modulo sembra essere inaccessibile poiché i campi della casella sono disattivati, potrebbe essere dovuto a una violazione dei termini e delle condizioni associati al programma di premi collegato al tuo account. Si prega di notare che questo modulo web non può revocare alcuna restrizione imposta. Per ulteriori dettagli, cerca il banner in rosso sopra la pagina del modulo web.********Apprezziamo la vostra collaborazione in questa materia. Una volta inviata la nuova richiesta di servizio, la attenderemo con impazienza. Nel frattempo, chiuderemo questa richiesta di servizio in corso in quanto non è correlata al problema segnalato.********Se hai ulteriori domande o hai bisogno di assistenza durante il processo, non esitare a farcelo sapere. Siamo qui per aiutarti.********Grazie per la vostra comprensione e il vostro continuo supporto. Grazie per aver fatto parte di Microsoft Rewards. Buona giornata!************** Saluti, Evan Microsoft Customer Service and Support Your support request number is 7053717343 if you need it. Basically, in the last email they confirm that I cannot appeal and they practically close the door in my face. it's bad to see a company like MS treat users like this, and it's also ridiculous to think that people can continue to use their products like this. Last week three of my colleagues and five of my friends after my experience for fear of seeing their points blocked redeemed theirs and stopped earning points using bing and edge and I read that many others on reddit are doing the same thing lately. Bad very bad if you aim to want to use bing as a search engine with its related services.

I don't use VPN and i'm not sharing my phone number to any accounts. Please i just want to earn points i didn't do anything wrong to get my account suspended.

Same here honestly it feels like they’re suspending people for making too much on rewards, I’ve tried to submit a request on my backup account but they keep telling me the account isn’t related to the one thats suspended and to submit another one under the account thats suspended which I can’t so I got nothing I had ruffly $80 worth of points on my account and honestly if I was just able to use them I wouldn’t care but they keep showing my points in my face whenever I do anything and tell me to get a rewards account so it just blows.

Hi, Sorry to hear about that. Please try using another browser or device then sign with your Microsoft account and see if you'll be able to access the Rewards Support page. I'm afraid only the Support Team has access to your account and can give you the specific reason why your account was suspended. I appreciate your patience and understanding. Regards.

Rewards Account Suspended without Explanation and Unable to Contact Rewards Support

Anonymous

I have found out that my Rewards account was suspended today. I was not given notice, nor explanation, and since I'm not one who is constantly checking my rewards, I'm not sure how long this was going on. What I remember is that I had something of around 50k points, as I would use Bing pretty liberally.

This is the message I get when going to my Rewards dash:
Your Microsoft Rewards account has been suspended. Our research indicates that you or your Microsoft Rewards account has engaged in one or more violations of the Microsoft Services Agreement, which may include, but is not limited to:

Maintaining multiple user accounts per household
Opening more than one user account per individual
Residing outside of the supported regions
Providing inaccurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address
Using a service intended to confuse your true IP address or your location
Using a bot, cheat code, macro or other automated method to participate in Microsoft Rewards

Learn moreabout the Microsoft Rewards program

I have tried contacting Rewards support, but it informs me that because I'm not following the rules, I can't contact support. All the message boxes are grayed out and I can't type in them. So I can't ask what I'm not following, nor can I ask for an appeal in case I tripped over a terms of service without knowing, or if it was just a glitch. I don't even know if I actually did violate ToS, as reading over the rules, it's not presently clear what I might've done. If I actually did something that I'm not inclined to correct, I would at least like to know.

(I have had the Rewards account for quite a while, and this is the first time any issue came up.)

I have contacted Microsoft Support, but they had no jurisdiction over Rewards, so they couldn't tell me what I was looking for. They directed me here.

I just want to know: What did I do wrong, was it legitimate, and if/how I can correct it.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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71 answers

Anonymous

2024-10-18T04:50:22+00:00

please activate my account
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Anonymous

2024-10-08T07:42:33+00:00
Same thing for me... more than 100€ of points earned using their services and playing with xbox... After some emails written with a secondary account, created specifically for this problem (recommended by Microsoft general telephone support), in which they asked me for screenshots of the darkened form to ask for assistance, and they couldn't open them (simple jpegs...). In the end I was told that the block is due to the PROBABLE use of a bot... I barely know what it is and I don't have the faintest idea of how to use a bot. I was also told that by continuing to use their services in a genuine way it will be unblocked (I copy the original Italian text received):

"Ciao,

Questa è Carla del supporto Microsoft Rewards che ti assiste con SR # 7050167749. Innanzitutto, mi scuso per la risposta ritardata. Desidero inoltre ringraziarvi per la paziente attesa e per aver fornito i dettagli necessari. Sappiate che lo apprezziamo davvero.

Capisco che stai ricevendo un messaggio di errore che indica che il tuo account è stato sospeso quando hai provato a riscattare il tuo premio. So quanto sia importante per te utilizzare i tuoi punti guadagnati duramente per riscattare la ricompensa desiderata. Permettimi di aiutarti. A seguito della nostra revisione, sembra che il tuo account Microsoft Rewards potrebbe non essere completamente allineato con le condizioni descritte nel Contratto diServizi Microsoft. In particolare, è importante da notare che quando si utilizza Bing per la ricerca, è necessario farlo manualmente e in buona fede per scopi di ricerca personale. Ciò significa che le query immesse da bot, macro o qualsiasi Altri mezzi automatizzati o fraudolenti non sono conformi alle nostre linee guida. La buona notizia è che le restrizioni sul tuo account Rewards saranno automaticamente sollevato nei prossimi giorni quando rileveremo un comportamento di ricerca più genuino. Incoraggiamo utilizzare la ricerca di Bing in modo naturale e autentico per garantire un esperienza con Microsoft Rewards. In caso di domande, si prega di aprire un nuovo casoqui inqualsiasi momento. Siamo qui per aiutarti. Grazie per essere un membro fedele di Microsoft Rewards.Scopri di più su Microsoft Rewards****

Saluti, Carla Servizio clienti e supporto tecnico Microsoft

****Your support request number is 7050167749 support request number if you need it."

Even after continuing to use their services and play with the xbox and pc my account is still suspended and now I receive the same emails telling me that I cannot receive assistance because the email I am writing from is not that of the suspended MS rewads account, the last one is this one received today:

Ciao! ******Buona giornata! Spero che tu stia bene. Questo è Evan del supporto Microsoft Rewards e oggi sarò il tuo specialista.********Ti ringraziamo molto per il tuo contatto in merito al tuo problema con l'account. Al momento del controllo, hai segnalato che il tuo account è stato sospeso. Conosciamo il tuo desiderio di riavere il tuo account. Comprendiamo la tua necessità di una soluzione a questo problema. Potete essere certi che ci stiamo concentrando sulla ricerca di una soluzione.********Dopo aver esaminato il tuo account, abbiamo stabilito che l'account associato a questa richiesta di servizio non è correlato al problema specifico che stai segnalando.********Per garantire un supporto accurato e rispettare le nostre politiche sulla privacy, ti chiediamo gentilmente di inviare un nuovo modulo di richiesta di servizio utilizzando il tuo account Microsoft Rewards. Questo ci consentirà di assisterti meglio con la tua preoccupazione.**Per presentare una nuova richiesta di servizio, attenersi alla seguente procedura:
- Disconnettersi da tutti gli account Microsoft.
- Visita il modulo di supporto di Microsoft Rewards facendo clic qui https://rewards.bing.com/support********
- Accedi utilizzando le credenziali del tuo account Microsoft Rewards.
- Ora puoi procedere alla compilazione del modulo elettronico con la tua nuova richiesta. **********Se il modulo sembra essere inaccessibile poiché i campi della casella sono disattivati, potrebbe essere dovuto a una violazione dei termini e delle condizioni associati al programma di premi collegato al tuo account. Si prega di notare che questo modulo web non può revocare alcuna restrizione imposta. Per ulteriori dettagli, cerca il banner in rosso sopra la pagina del modulo web.********Apprezziamo la vostra collaborazione in questa materia. Una volta inviata la nuova richiesta di servizio, la attenderemo con impazienza. Nel frattempo, chiuderemo questa richiesta di servizio in corso in quanto non è correlata al problema segnalato.********Se hai ulteriori domande o hai bisogno di assistenza durante il processo, non esitare a farcelo sapere. Siamo qui per aiutarti.********Grazie per la vostra comprensione e il vostro continuo supporto. Grazie per aver fatto parte di Microsoft Rewards. Buona giornata!**************Saluti,EvanMicrosoft Customer Service and Support Your support request number is 7053717343 if you need it.
Basically, in the last email they confirm that I cannot appeal and they practically close the door in my face.

it's bad to see a company like MS treat users like this, and it's also ridiculous to think that people can continue to use their products like this. Last week three of my colleagues and five of my friends after my experience for fear of seeing their points blocked redeemed theirs and stopped earning points using bing and edge and I read that many others on reddit are doing the same thing lately. Bad very bad if you aim to want to use bing as a search engine with its related services.
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Anonymous

2024-07-04T10:30:42+00:00

I don't use VPN and i'm not sharing my phone number to any accounts. Please i just want to earn points i didn't do anything wrong to get my account suspended.
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Anonymous

2024-03-26T17:24:02+00:00

Same here honestly it feels like they’re suspending people for making too much on rewards, I’ve tried to submit a request on my backup account but they keep telling me the account isn’t related to the one thats suspended and to submit another one under the account thats suspended which I can’t so I got nothing I had ruffly $80 worth of points on my account and honestly if I was just able to use them I wouldn’t care but they keep showing my points in my face whenever I do anything and tell me to get a rewards account so it just blows.
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Anonymous

2023-12-06T08:28:52+00:00

Hi,

Sorry to hear about that. Please try using another browser or device then sign with your Microsoft account and see if you'll be able to access the Rewards Support page. I'm afraid only the Support Team has access to your account and can give you the specific reason why your account was suspended. I appreciate your patience and understanding.

Regards.
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