Rewards saying oops looks like you're on the go, but I'm not.

I contacted them about the same issue, glad to know I'm not alone, but makes it more frustrating at the same time.

They basically said that the reason it's happening is because I'm using my account outside the recommended guidelines, I should stop doing that if I want my account to be unrestricted, and that they're closing the query and I won't be able to open another one regarding the same issue.

So, in short, they blamed me and won't help any further. Nice one microsoft.

The glitch is happening again and i cant get any points and im so close to a 10$ gift card for xbox

I'm having the same issue are you. i even asked where i earned my points and i was told all my points was earned in the uk. i have NEVER used a vpn or owned one. This is the lasted email i have.

Hi, 

We hope that all is well while reading this email from us. This is Lyani from Microsoft Rewards support. I’ll be happy to assist you regarding the issue with your Service Request. We understand you are contacting us because you are unable redeem Microsoft Rewards points since redeem page is blank or redeem page is not showing gift card.  I know how important it is for you to use your hard-earned points to redeem your desired reward. Allow us to explain things.After thorough review, you have encountered an issue with redeeming rewards because you appear to be attempting to redeem an item from a country different than the one you have earned points from, which is a violation of program policy. Please be inform that you should only be redeeming rewards in the markets where you have earned points (your market), this is because offers and rewards varies between account, region or market. Please ensure that you are not using a proxy or VPN service that may obfuscate your true location.Thank you and have a nice day!

Sincerely,
Lyani
Microsoft Customer Service and Support

I'm yet to be told when and which country i supposedly violated their policy. nearly 5 weeks I've been trying to resolve this issue

I’m afraid you won’t get any help from MS. As I have been told it my internet which is the problem. Which is a load of old rubbish and get the same generic response from them.

As keeps saying because I’m not in the same country/ region or I have a VPN on. Which is all false as don’t have a VPN and I’m in the same country and region since it started.

But they don’t listen and falls on deaf ears as they blame your internet. But funny how it worked perfectly fine but as soon as they undated Bing it’s not worked properly since. And as I said to them what about all the other numerous people having the same issue, do they all have the same internet that’s doing it.

So you won’t get any help and they do not give a dame about you as a customer. As I certainly will not buy any of their products again, as customer services is a waste of time and don’t not care what issues you are having.

My account went off 'Oops! Looks like you are on the go' status on July 1st. No notice of any kind from MS.