Rewards saying oops looks like you're on the go, but I'm not.

Anonymous
2023-05-07T23:34:59+00:00

Starting today I am getting this error message on my phone and on my computer "oops! looks like you're on the go". I'm at home I'm not in another country yet it says oops looks like you're on the go and it will not allow me to do my rewards.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-05-12T16:54:32+00:00

    Hey k3hfish,

    Can you please let me know how many days it took to regain the normal state.

    I am also facing the same issue.

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  2. Anonymous
    2023-05-12T00:04:04+00:00

    I understand that.

    Microsoft may be fixing something in the background. Yes, you are correct. Many users reported that there is a huge delay in getting a response or support from the Microsoft Rewards team. Most likely, due to the number of requests they are getting every day, they need more time to review every ticket they are receiving.

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  3. Anonymous
    2023-05-11T18:59:25+00:00

    I don't know if this will works for everyone, but it seemed to work for me to fix this. I uninstalled the Bing app. Cleared cache on app, browser basically the whole phone, when I re-downloaded the app I signed up for the new Bing AI thing and it worked after that.

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  4. Anonymous
    2023-05-11T18:32:51+00:00

    As my last note on this states. I did nothing. I tried the above a few times several days before it was "fixed", but basically, one morning it was still broken and then after lunch it was fixed.

    The only I did other than try the steps outlined was put in 3 tickets to https://support.microsoft.com/en-us/supportrequestform/cf50b787-a987-a7ff-133c-6c4e3f638013

    with a more and more frustrated tone but they never acknowledge those requests and so i don't know if they fixed it or if it just "fixed itself" so to speak.

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  5. Anonymous
    2023-05-11T14:49:23+00:00

    How did you fix this issue?? Could you please tell me..

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