I just basically got called and liar and cheat by a "representative" who responded to my umpteenth email about trying to redeem my points. I was basically told to stop writing them. I will not because now I am just beyond angry. It is the "bait and switch" tactic apparently. We did the work for promised rewards and now amazingly there are supposed "violations" that mean rewards are void. I want to see said violations in writing. Stupid and a great way to lose loyal customers. I have a news flash for Microsoft - they aren't the only computer company in the world.