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The automated responses on the support site ask me to create a Service Request, which I have done multiple times over the past 2 months. Yet no one responds to the requests. It feel like the requests go into a black hole. How can I speak to someone on the phone at Microsoft Rewards about an issue?
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I know the frustration. If BBB complaint doesn't suffice can try taking the laptop to a Microsoft store. See if anyone can do anything for you there.
Just let you know the BBB complain works.
A real person from Microsoft contacted with me, and my issue has been solved.
I not satisfied
I’m so glad things worked out. Just because many of us are, to say the least, disgruntled, doesn’t mean we don’t want to hear someone being helped.
For many years, support helped, then beginning in 2022 the help was scarce, then come September 2023, there became zero help along with them asking questions and answering back after not reading my answer to the original question.
Anyhow…may you have many years of fun at this like I did. I averaged $10/mo. for at least 11 or 12 years. I’m grateful for the many, many $5 Amazon Gift Cards over the years.
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Funnily enough, my "restriction" was randomly lifted a few months back, as I was able to redeem a few points. I've barely bothered to get any rewards points since or to redeem any - but tried to redeem today and it said:
"Your Microsoft Rewards account isn't following the rules you agreed to when you joined the programme. Review these policies in the Microsoft Services Agreement governing the programme which you accepted when joining."
What absolute tosh.
And to top it all off, everything is greyed out on the contact page, so I cannot get in touch with the rewards support team. Pathetic.